Customer Success Manager (Spanish/English)
Agora, New York, NY, United States
Customer Success Manager (Spanish/English)
Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 1000+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation.
But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter.
As a
Customer Success Manager
at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross‑functional teams to support adoption, drive retention, and build long‑term relationships that lead to mutual success.
We’re looking for someone who is fully proficient in both
English
and
Spanish , with strong business communication skills in both languages.
Responsibilities
Build and nurture strong relationships with our clients to understand their needs and ensure their success.
Empower customers by aligning their goals and challenges with solution opportunities.
Take ownership of new accounts and manage onboarding, teaching them how to use the platform and technology.
Build, own, and execute client success and engagement plans.
Spearhead internal cross-functional improvement projects.
Represent the voice of the customer and influence product development roadmap.
Be the main point of contact for your clients.
Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly).
Maintain a high level of product proficiency to guide clients on best uses of our product.
Fully understand the features and limitations of Agora’s products and provide innovative and creative solutions even when clients haven’t asked for them.
Qualifications
Native or fluent proficiency in Spanish and English, with strong written and verbal communication skills in both.
At least one year of experience in B2B SaaS as a Customer Success Manager.
Experience working with international clients.
Strong customer-facing and presentation skills with the ability to establish credibility with executives.
Proficient at building online onboarding & ongoing process.
Ability to take initiative and adapt.
Positive attitude, empathy, and high energy.
Compensation:
$70,000 - $80,000 base salary. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. We encourage you to apply if your expectations are outside this range.
Equal Opportunity
Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.
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Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 1000+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation.
But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter.
As a
Customer Success Manager
at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross‑functional teams to support adoption, drive retention, and build long‑term relationships that lead to mutual success.
We’re looking for someone who is fully proficient in both
English
and
Spanish , with strong business communication skills in both languages.
Responsibilities
Build and nurture strong relationships with our clients to understand their needs and ensure their success.
Empower customers by aligning their goals and challenges with solution opportunities.
Take ownership of new accounts and manage onboarding, teaching them how to use the platform and technology.
Build, own, and execute client success and engagement plans.
Spearhead internal cross-functional improvement projects.
Represent the voice of the customer and influence product development roadmap.
Be the main point of contact for your clients.
Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly).
Maintain a high level of product proficiency to guide clients on best uses of our product.
Fully understand the features and limitations of Agora’s products and provide innovative and creative solutions even when clients haven’t asked for them.
Qualifications
Native or fluent proficiency in Spanish and English, with strong written and verbal communication skills in both.
At least one year of experience in B2B SaaS as a Customer Success Manager.
Experience working with international clients.
Strong customer-facing and presentation skills with the ability to establish credibility with executives.
Proficient at building online onboarding & ongoing process.
Ability to take initiative and adapt.
Positive attitude, empathy, and high energy.
Compensation:
$70,000 - $80,000 base salary. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. We encourage you to apply if your expectations are outside this range.
Equal Opportunity
Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.
#J-18808-Ljbffr