Quality Assurance Officer bilingual Chinese-Los Angeles
ACG Resources – Adams Consulting Group, Los Angeles, CA, United States
Quality Assurance Officer
An international bank in Los Angeles is seeking a Quality Assurance Officer to support operational risk monitoring, internal controls testing, and regulatory compliance across branch operations.
Key Responsibilities
Review teller balancing reports, branch operational reports, and account documentation to ensure compliance with bank policies and regulations.
Conduct quality assurance and control testing related to consumer banking regulations (Reg CC, Reg E, TILA, RESPA, ECOA).
Monitor remote deposit capture transactions and operational controls.
Maintain and analyze error dashboards and risk reports to identify operational issues.
Perform user access reviews and system administration monitoring in line with FFIEC requirements.
Provide training and guidance to branch staff on compliance and operational procedures.
Requirements
Bachelor's degree in Finance, Business, or related field
3+ years of experience in banking operations, compliance, audit, or operational risk
Strong understanding of bank operational controls and regulatory compliance
Strong analytical and communication skills
Preferred
Mandarin or Cantonese language skills
CAMS certification or interest in obtaining it
This role requires unrestricted U.S. work authorization. Employer sponsorship is not available.
ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics.
An international bank in Los Angeles is seeking a Quality Assurance Officer to support operational risk monitoring, internal controls testing, and regulatory compliance across branch operations.
Key Responsibilities
Review teller balancing reports, branch operational reports, and account documentation to ensure compliance with bank policies and regulations.
Conduct quality assurance and control testing related to consumer banking regulations (Reg CC, Reg E, TILA, RESPA, ECOA).
Monitor remote deposit capture transactions and operational controls.
Maintain and analyze error dashboards and risk reports to identify operational issues.
Perform user access reviews and system administration monitoring in line with FFIEC requirements.
Provide training and guidance to branch staff on compliance and operational procedures.
Requirements
Bachelor's degree in Finance, Business, or related field
3+ years of experience in banking operations, compliance, audit, or operational risk
Strong understanding of bank operational controls and regulatory compliance
Strong analytical and communication skills
Preferred
Mandarin or Cantonese language skills
CAMS certification or interest in obtaining it
This role requires unrestricted U.S. work authorization. Employer sponsorship is not available.
ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics.