Customer Care Representative - Regional Omnichannel

MSC Industrial Supply - - Responsibilities: Answer inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling; Interact with Field Sales Associates to promote MSC's sales related solutions, account retention and revenue generation strategies; Conduct extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries; Build internal and external customer relationships to enhance customer satisfaction while also improving sales and quoting opportunities; Take ownership with difficult customer service issues while resolving in a timely manner