VP of Operations
Brightworks IT, New York, NY, United States
New York, United States | Posted on 04/07/2026
Salary Competitive base salary + performance bonus
City New York
State/Province New York
Country United States
About Us
BrightWorks IT is a family of MSP’s whose values are rooted in serving clients and being a part of a community. The staff members and technicians at each location are teams that have been together for decades. They collaborate daily, and are on call around the clock, to serve our client’s needs.
Our locations combined have 100’s of years of experience. We serve the law firm or doctors office next door, and we are also able to scale teams in a matter of days to meet the needs of the largest businesses with the most complex technology needs.
No matter your industry, we have the certified staff members and experience to make you, and keep you, compliant.
Our joined forces across locations and network of constantly connected technicians, allow us to serve you better and faster, and offer the services of teams of people for a fraction of the cost of one full-time IT employee.
The BrightWorks IT team of consultants, vCIO’s, vCTO’s, techs and contractors are here to help, give us a call.
Job Description
VP of Operations — Brightworks IT
Location:
New York, NY
Type:
Full-Time
About Brightworks IT
Brightworks IT is a national managed IT services provider supporting businesses across the United States. With offices in New York, Virginia, Michigan, Connecticut, and California, we deliver enterprise-grade IT infrastructure, cybersecurity, cloud solutions, and managed services to mid-market and enterprise clients.
About the Role
We are seeking an experienced VP of Operations to oversee and optimize the day-to-day operations of our managed services business. This role reports directly to the CEO and is responsible for driving operational excellence across all subsidiary offices, improving service delivery, managing P&L performance, and scaling our operational infrastructure to support continued growth.
Key Responsibilities
Oversee daily operations across all Brightworks IT offices and subsidiaries nationwide
Own P&L performance for the operations division
Develop and implement scalable processes, SOPs, and KPIs for service delivery
Lead, mentor, and develop regional operations managers and technical teams
Drive client satisfaction and retention through operational improvements
Manage vendor relationships and negotiate service contracts
Collaborate with sales and account management to support revenue growth
Oversee resource planning, capacity management, and workforce optimization
Implement and improve PSA/RMM tooling (ConnectWise, Datto, SentinelOne) to increase efficiency
Report on operational metrics and strategic initiatives to executive leadership
Standardize service delivery across all subsidiary locations
Establish and enforce SLA compliance, escalation procedures, and quality standards
Qualifications
7+ years of operations leadership experience in IT services, MSP, or technology companies
Proven track record managing multi-site, multi-team operations
Experience with MSP tools and platforms (ConnectWise Manage, Datto, Auvik, SentinelOne, IT Glue)
Strong financial acumen — experience managing budgets, margins, and P&L
Excellent leadership, communication, and organizational skills
Experience building and scaling operational processes in high-growth environments
Bachelor's degree required; MBA or equivalent preferred
Preferred Qualifications
Prior experience as COO, VP of Operations, or Director of Operations at an MSP
Familiarity with ITIL frameworks and IT service management best practices
M&A integration experience (we are actively acquiring MSPs)
Experience managing 50+ employees across multiple locations
What We Offer
Competitive base salary + performance bonus
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Executive leadership role in a rapidly scaling national MSP platform
Direct report to CEO with significant autonomy and impact
Brightworks IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Salary Competitive base salary + performance bonus
City New York
State/Province New York
Country United States
About Us
BrightWorks IT is a family of MSP’s whose values are rooted in serving clients and being a part of a community. The staff members and technicians at each location are teams that have been together for decades. They collaborate daily, and are on call around the clock, to serve our client’s needs.
Our locations combined have 100’s of years of experience. We serve the law firm or doctors office next door, and we are also able to scale teams in a matter of days to meet the needs of the largest businesses with the most complex technology needs.
No matter your industry, we have the certified staff members and experience to make you, and keep you, compliant.
Our joined forces across locations and network of constantly connected technicians, allow us to serve you better and faster, and offer the services of teams of people for a fraction of the cost of one full-time IT employee.
The BrightWorks IT team of consultants, vCIO’s, vCTO’s, techs and contractors are here to help, give us a call.
Job Description
VP of Operations — Brightworks IT
Location:
New York, NY
Type:
Full-Time
About Brightworks IT
Brightworks IT is a national managed IT services provider supporting businesses across the United States. With offices in New York, Virginia, Michigan, Connecticut, and California, we deliver enterprise-grade IT infrastructure, cybersecurity, cloud solutions, and managed services to mid-market and enterprise clients.
About the Role
We are seeking an experienced VP of Operations to oversee and optimize the day-to-day operations of our managed services business. This role reports directly to the CEO and is responsible for driving operational excellence across all subsidiary offices, improving service delivery, managing P&L performance, and scaling our operational infrastructure to support continued growth.
Key Responsibilities
Oversee daily operations across all Brightworks IT offices and subsidiaries nationwide
Own P&L performance for the operations division
Develop and implement scalable processes, SOPs, and KPIs for service delivery
Lead, mentor, and develop regional operations managers and technical teams
Drive client satisfaction and retention through operational improvements
Manage vendor relationships and negotiate service contracts
Collaborate with sales and account management to support revenue growth
Oversee resource planning, capacity management, and workforce optimization
Implement and improve PSA/RMM tooling (ConnectWise, Datto, SentinelOne) to increase efficiency
Report on operational metrics and strategic initiatives to executive leadership
Standardize service delivery across all subsidiary locations
Establish and enforce SLA compliance, escalation procedures, and quality standards
Qualifications
7+ years of operations leadership experience in IT services, MSP, or technology companies
Proven track record managing multi-site, multi-team operations
Experience with MSP tools and platforms (ConnectWise Manage, Datto, Auvik, SentinelOne, IT Glue)
Strong financial acumen — experience managing budgets, margins, and P&L
Excellent leadership, communication, and organizational skills
Experience building and scaling operational processes in high-growth environments
Bachelor's degree required; MBA or equivalent preferred
Preferred Qualifications
Prior experience as COO, VP of Operations, or Director of Operations at an MSP
Familiarity with ITIL frameworks and IT service management best practices
M&A integration experience (we are actively acquiring MSPs)
Experience managing 50+ employees across multiple locations
What We Offer
Competitive base salary + performance bonus
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Executive leadership role in a rapidly scaling national MSP platform
Direct report to CEO with significant autonomy and impact
Brightworks IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr