Concierge
Oxford Companies, Ann Arbor, MI, United States
BrightWorks Concierge
The BrightWorks Concierge serves as the welcoming face of BrightWorks at our coworking sites, ensuring an exceptional experience for members, guests, and visitors. This hospitality-driven role is central to the daily operations of our coworking and executive office spaces, providing attentive support that directly contributes to member satisfaction, retention, and growth.
Core duties and responsibilities include the following. Other duties may be assigned:
Serve as the primary point of contact for members, guests, and visitorsgreeting, assisting, and ensuring compliance with guest policies.
Deliver outstanding member support by addressing and resolving issues promptly, following up to ensure satisfaction, and building strong relationships through personalized service.
Oversee daily site operations by conducting walkthroughs, coordinating with IT, Maintenance, and HVAC teams, and ensuring facilities are safe, clean, and fully operational.
Manage communication with members, including drafting and distributing updates on policies, procedures, and building matters.
Handle access and security processes, including key distribution/audits, emergency preparedness, incident reporting, and acting as a safety contact for the site.
Oversee office logistics such as mail handling, office and coffee bar supplies, workspace and conference room bookings, and general office organization.
Support member lifecycle activities, including onboarding, orientation, move-ins/outs, and collecting feedback to enhance the member experience.
Plan and support community events, coordinating logistics, marketing materials, and partnerships to foster a collaborative environment and strengthen member engagement.
Promote membership growth and retention by providing tours, supporting leasing activities, assisting with paperwork, and encouraging renewals and upgrades.
Collaborate with the Marketing Team to advertise coworking spaces, events, and services through newsletters, social media, and local marketing channels.
Gather and interpret member feedback to continuously improve services, programming, and overall community experience.
Provide administrative and cross-site support (e.g., scanning, filing, data entry, or coverage at other locations) to ensure smooth operations across BrightWorks.
This role has no supervisory responsibilities.
Job requirements:
1-3 years of experience working in a hospitality setting
Previous experience in a customer-facing or admin role
Excellent communication and organizational skills
Ability to multitask and handle last-minute changes with grace
Reliable and dependable
Comfortable lifting and moving items for event setups (within reasonable limits)
Microsoft Office proficiency
Ability to work nights and weekends as needed
Perks:
Access to our beautiful coworking space
Free coffee, snacks, and occasional lunches
Opportunities to connect with a diverse, vibrant community
Team events and growth opportunities
Be part of a company that values creativity, collaboration, and kindness
Physical requirements & working conditions: Employee will be regularly required to sit, use hands to handle or feel, and talk or hear. Employee will be frequently required to ascend/descend multiple flights of stairs, reach with hands or arms, and occasionally navigate uneven terrain by foot. Employee is occasionally required to sit or stand; walk and stoop, kneel, crouch, or crawl. Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal working office conditions in an open setting. Noise level in this work environment is usually moderate.
The BrightWorks Concierge serves as the welcoming face of BrightWorks at our coworking sites, ensuring an exceptional experience for members, guests, and visitors. This hospitality-driven role is central to the daily operations of our coworking and executive office spaces, providing attentive support that directly contributes to member satisfaction, retention, and growth.
Core duties and responsibilities include the following. Other duties may be assigned:
Serve as the primary point of contact for members, guests, and visitorsgreeting, assisting, and ensuring compliance with guest policies.
Deliver outstanding member support by addressing and resolving issues promptly, following up to ensure satisfaction, and building strong relationships through personalized service.
Oversee daily site operations by conducting walkthroughs, coordinating with IT, Maintenance, and HVAC teams, and ensuring facilities are safe, clean, and fully operational.
Manage communication with members, including drafting and distributing updates on policies, procedures, and building matters.
Handle access and security processes, including key distribution/audits, emergency preparedness, incident reporting, and acting as a safety contact for the site.
Oversee office logistics such as mail handling, office and coffee bar supplies, workspace and conference room bookings, and general office organization.
Support member lifecycle activities, including onboarding, orientation, move-ins/outs, and collecting feedback to enhance the member experience.
Plan and support community events, coordinating logistics, marketing materials, and partnerships to foster a collaborative environment and strengthen member engagement.
Promote membership growth and retention by providing tours, supporting leasing activities, assisting with paperwork, and encouraging renewals and upgrades.
Collaborate with the Marketing Team to advertise coworking spaces, events, and services through newsletters, social media, and local marketing channels.
Gather and interpret member feedback to continuously improve services, programming, and overall community experience.
Provide administrative and cross-site support (e.g., scanning, filing, data entry, or coverage at other locations) to ensure smooth operations across BrightWorks.
This role has no supervisory responsibilities.
Job requirements:
1-3 years of experience working in a hospitality setting
Previous experience in a customer-facing or admin role
Excellent communication and organizational skills
Ability to multitask and handle last-minute changes with grace
Reliable and dependable
Comfortable lifting and moving items for event setups (within reasonable limits)
Microsoft Office proficiency
Ability to work nights and weekends as needed
Perks:
Access to our beautiful coworking space
Free coffee, snacks, and occasional lunches
Opportunities to connect with a diverse, vibrant community
Team events and growth opportunities
Be part of a company that values creativity, collaboration, and kindness
Physical requirements & working conditions: Employee will be regularly required to sit, use hands to handle or feel, and talk or hear. Employee will be frequently required to ascend/descend multiple flights of stairs, reach with hands or arms, and occasionally navigate uneven terrain by foot. Employee is occasionally required to sit or stand; walk and stoop, kneel, crouch, or crawl. Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal working office conditions in an open setting. Noise level in this work environment is usually moderate.