CX WFM Director — Remote, Strategic Forecasting & Scheduling

Gainwell Technologies is looking for a Customer Experience Workforce Management Director to lead workforce planning and strategy. This role requires 15+ years in workforce management with a proven leadership record. Responsibilities include developing forecasting models, optimizing staffing, and analyzing performance metrics. The position offers a salary range of $127,400 to $182,000 annually and supports remote work with travel requirements. Benefits include a flexible vacation policy, health insurance, and educational assistance.
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