Salesforce Data Production Support Manager (Onsite Hybrid)
NTT DATA, Inc., Atlanta, GA, United States
Salesforce Data Production Support Manager (Onsite Hybrid)
Date:
Apr 23, 2026
Location:
Atlanta, GA, US
Company:
NTT DATA Services
Job Responsibilities
Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance
Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
Ensure proper monitoring, alerting, and observability across Salesforce environments
Oversee release support activities including deployments, validation, and post-release monitoring
Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues
Stay current with Salesforce platform updates and proactively assess impact on production environments
Basic Qualifications
10+ years of experience
in IT, with
7+ years on the Salesforce platform
Minimum
3+ years of experience in a production support leadership or managerial role
7+ years of strong experience in
Salesforce production support, incident management, and service operations
Preferred Skills
Deep understanding of
Salesforce architecture, data model, and platform capabilities
Hands-on experience with
Apex, Lightning Web Components (LWC), Flows, and integrations
Experience with
ITIL processes
(Incident, Problem, Change Management)
Experience managing
DevOps and deployment processes
(Copado, Gearset, Jenkins, etc.)
Proven ability to manage
SLAs, KPIs, and service performance metrics
Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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Date:
Apr 23, 2026
Location:
Atlanta, GA, US
Company:
NTT DATA Services
Job Responsibilities
Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance
Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
Ensure proper monitoring, alerting, and observability across Salesforce environments
Oversee release support activities including deployments, validation, and post-release monitoring
Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues
Stay current with Salesforce platform updates and proactively assess impact on production environments
Basic Qualifications
10+ years of experience
in IT, with
7+ years on the Salesforce platform
Minimum
3+ years of experience in a production support leadership or managerial role
7+ years of strong experience in
Salesforce production support, incident management, and service operations
Preferred Skills
Deep understanding of
Salesforce architecture, data model, and platform capabilities
Hands-on experience with
Apex, Lightning Web Components (LWC), Flows, and integrations
Experience with
ITIL processes
(Incident, Problem, Change Management)
Experience managing
DevOps and deployment processes
(Copado, Gearset, Jenkins, etc.)
Proven ability to manage
SLAs, KPIs, and service performance metrics
Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
#J-18808-Ljbffr