Corporate Aftermarket Support Specialist – Service & Parts Operations
WMH Solutions, Piney Flats, TN, United States
Corporate Aftermarket Support Specialist – Service & Parts Operations
Department:
Service
Employment Type:
Full Time
Location:
BR04- PINEY FLATS, TN
Reporting To:
Alex Phifer
Description
Location:
Charlotte, NC (WMH Corporate Headquarters)
Division:
Aftermarket | Service Operations | Customer Support
You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp.
WMH is growing — and so is the complexity of our aftermarket operations.
As we scale across
11 branches in the Southeast , we need a corporate-level specialist who understands
service operations, parts coordination, warranty processes, and customer support
— and can connect the dots across teams.
This role isn’t reactive support.
It’s
operational leverage .
What You’ll Own
1️⃣ Aftermarket & Customer Support
Serve as a primary corporate support resource for branches, technicians, and customers
Troubleshoot parts, service, warranty, and equipment-related inquiries
Coordinate escalations, documentation, and OEM portal activity
Support Linde and other OEM programs, compliance, and policies
Partner with Service Managers, Parts Teams, and Regional Leaders
Track work orders, parts availability, backorders, and ETAs
Support PM programs, service scheduling, quoting, and contract maintenance
Monitor fleet health, uptime, and preventative maintenance compliance
Support standardization across service, parts, and warranty workflows
Assist with KPI tracking, reporting, and operational improvements
Coordinate technician onboarding and OEM training schedules
Track EHS, OSHA, and safety compliance in partnership with corporate leadership
OEM / Dealer Portals
Service CRM & Fleet Databases
Parts Ordering & Warranty Platforms
Internal reporting and operational tools
We train you — experience matters more than perfection.
Who Thrives in This Role
Experience in
material handling, industrial equipment, dealership, or aftermarket operations
Familiarity with
service, parts, warranty, or technical support
environments
Strong communication skills — you translate complexity into clarity
Organized, detail-driven, and calm under pressure
Comfortable juggling multiple priorities across teams
Naturally proactive — you see issues before they become problems
This position gives you visibility across:
Service
Parts
Warranty
OEM relationships
Regional & corporate leadership
Many
WMH leaders started in roles
like this.
Future paths include:
Corporate Aftermarket Coordinator
Parts or Service Management
Warranty or OEM Program Leadership
Operations & Regional Leadership
What WMH Offers
Competitive pay with performance upside
Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
OEM certifications & systems training
Leadership development & mentorship
A culture that values clarity, accountability, and growth
Final Note
If you like being the person who:
Connects teams
Solves problems
Keeps operations running smoothly
…and you want to grow inside a company that’s
building for the long term
—
This role was built for you.
Explore careers at WMH Solutions:
Please visit the URL: wmhsolutions.pinpointhq.com
#J-18808-Ljbffr
Department:
Service
Employment Type:
Full Time
Location:
BR04- PINEY FLATS, TN
Reporting To:
Alex Phifer
Description
Location:
Charlotte, NC (WMH Corporate Headquarters)
Division:
Aftermarket | Service Operations | Customer Support
You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp.
WMH is growing — and so is the complexity of our aftermarket operations.
As we scale across
11 branches in the Southeast , we need a corporate-level specialist who understands
service operations, parts coordination, warranty processes, and customer support
— and can connect the dots across teams.
This role isn’t reactive support.
It’s
operational leverage .
What You’ll Own
1️⃣ Aftermarket & Customer Support
Serve as a primary corporate support resource for branches, technicians, and customers
Troubleshoot parts, service, warranty, and equipment-related inquiries
Coordinate escalations, documentation, and OEM portal activity
Support Linde and other OEM programs, compliance, and policies
Partner with Service Managers, Parts Teams, and Regional Leaders
Track work orders, parts availability, backorders, and ETAs
Support PM programs, service scheduling, quoting, and contract maintenance
Monitor fleet health, uptime, and preventative maintenance compliance
Support standardization across service, parts, and warranty workflows
Assist with KPI tracking, reporting, and operational improvements
Coordinate technician onboarding and OEM training schedules
Track EHS, OSHA, and safety compliance in partnership with corporate leadership
OEM / Dealer Portals
Service CRM & Fleet Databases
Parts Ordering & Warranty Platforms
Internal reporting and operational tools
We train you — experience matters more than perfection.
Who Thrives in This Role
Experience in
material handling, industrial equipment, dealership, or aftermarket operations
Familiarity with
service, parts, warranty, or technical support
environments
Strong communication skills — you translate complexity into clarity
Organized, detail-driven, and calm under pressure
Comfortable juggling multiple priorities across teams
Naturally proactive — you see issues before they become problems
This position gives you visibility across:
Service
Parts
Warranty
OEM relationships
Regional & corporate leadership
Many
WMH leaders started in roles
like this.
Future paths include:
Corporate Aftermarket Coordinator
Parts or Service Management
Warranty or OEM Program Leadership
Operations & Regional Leadership
What WMH Offers
Competitive pay with performance upside
Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
OEM certifications & systems training
Leadership development & mentorship
A culture that values clarity, accountability, and growth
Final Note
If you like being the person who:
Connects teams
Solves problems
Keeps operations running smoothly
…and you want to grow inside a company that’s
building for the long term
—
This role was built for you.
Explore careers at WMH Solutions:
Please visit the URL: wmhsolutions.pinpointhq.com
#J-18808-Ljbffr