Customer Experience Tier 1 - Talley
REXEL, Carlstadt, NJ, United States
Customer Experience Tier 1 - Talley
We are looking for a Customer Experience to join our Talley team in Carlstadt, NJ!
The most critical role of the Customer Experience Tier (CX) 1, is to answer inbound communications/inquiries and provide the highest level of engagement with customers and prospects. CX Tier 1 is expected to provide individualized sales support for accounts where they are listed as Sales Support to both the customer and our organization. This position provides national support services to the Sales Organization and assists in resolving customer complaints, concerns, and issues related to our customers' open orders and expectations. The CX 1, will be the front line of all quote requests, regardless of territory, and will establish commit dates at order entry.
What You'll Do:
Quote/Order Entry and maintain to completion
Evaluate quote status daily and revise follow-up dates as needed
Review the Open Order Report daily and update commit dates as needed
Front line queue support
Service accounts to assure growth and customer satisfaction
Collaboration of strategic account information with the Regional Sales Managers
Service/Evaluate/Upsell customer requests
Find new sales opportunities through inbound prospecting
Product knowledge and give inventory recommendations
Lead follow-up as assigned and mail list maintenance
Be a positive influencer who produces error-free work
Building and enhancing customer relationships by servicing their immediate and future needs
Displays a strong work ethic and honesty and adheres to all company policies and procedures
Engages in work with a high sense of urgency, highly organized and detail-oriented
Be open to change and deal calmly and effectively with high-stress situations
Additional job duties and responsibilities may be added at any time, as business needs may dictate
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
What You'll Need:
1+ year of Sales and/or Customer Service experience
1+ year of Wireless Industry experience, preferred
1 year of Product Application experience is preferred
High School or GED - Required
Knowledge, Skills & Abilities:
Intermediate MS Excel, Word, and Outlook skills
Graduated from Talley University
Sales Path courses, level 1-3
Strong interpersonal, written, and verbal communication skills
Strong organizational skills and time management skills
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly
at least 51%
Walk: Must be able to move about inside/outside office or work location - Occasionally
up to 20%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly
at least 51%
Weight and Force Demands:
Up to 10 pounds - Frequently
21% to 50%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the state of New Jersey only, the pay range is $26.00 to $33.00, depending upon qualifications, experience, and other considerations permitted by law.
#MAC123
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities
We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
I'm interested Privacy Notice
We are looking for a Customer Experience to join our Talley team in Carlstadt, NJ!
The most critical role of the Customer Experience Tier (CX) 1, is to answer inbound communications/inquiries and provide the highest level of engagement with customers and prospects. CX Tier 1 is expected to provide individualized sales support for accounts where they are listed as Sales Support to both the customer and our organization. This position provides national support services to the Sales Organization and assists in resolving customer complaints, concerns, and issues related to our customers' open orders and expectations. The CX 1, will be the front line of all quote requests, regardless of territory, and will establish commit dates at order entry.
What You'll Do:
Quote/Order Entry and maintain to completion
Evaluate quote status daily and revise follow-up dates as needed
Review the Open Order Report daily and update commit dates as needed
Front line queue support
Service accounts to assure growth and customer satisfaction
Collaboration of strategic account information with the Regional Sales Managers
Service/Evaluate/Upsell customer requests
Find new sales opportunities through inbound prospecting
Product knowledge and give inventory recommendations
Lead follow-up as assigned and mail list maintenance
Be a positive influencer who produces error-free work
Building and enhancing customer relationships by servicing their immediate and future needs
Displays a strong work ethic and honesty and adheres to all company policies and procedures
Engages in work with a high sense of urgency, highly organized and detail-oriented
Be open to change and deal calmly and effectively with high-stress situations
Additional job duties and responsibilities may be added at any time, as business needs may dictate
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
What You'll Need:
1+ year of Sales and/or Customer Service experience
1+ year of Wireless Industry experience, preferred
1 year of Product Application experience is preferred
High School or GED - Required
Knowledge, Skills & Abilities:
Intermediate MS Excel, Word, and Outlook skills
Graduated from Talley University
Sales Path courses, level 1-3
Strong interpersonal, written, and verbal communication skills
Strong organizational skills and time management skills
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly
at least 51%
Walk: Must be able to move about inside/outside office or work location - Occasionally
up to 20%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly
at least 51%
Weight and Force Demands:
Up to 10 pounds - Frequently
21% to 50%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the state of New Jersey only, the pay range is $26.00 to $33.00, depending upon qualifications, experience, and other considerations permitted by law.
#MAC123
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities
We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
I'm interested Privacy Notice