Manager Revenue Cycle Patient Access
UNC REX Healthcare, Chapel Hill, NC, United States
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
Summary: Responsibility for multiple network entities’ day‑to‑day management of revenue cycle patient access operations including operational budget compliance; productivity, quality, and key metric tracking and reporting; regulatory compliance; problem resolution; personnel management and satisfaction; and performance improvement. Patient access operations may include, but are not limited to admissions/registration, emergency department registration, financial counseling, cashiering, financial assistance, and Medicaid eligibility.
Responsibilities
Patient Access
Maintains familiarity with applicable Federal and State rules and regulations. Educates supervisors and subordinate employees. Develops and successfully implements improvement plans to resume compliance. Actively participates in developing goals, metrics, and objectives. Monitors and reports individual and team metrics. Develops and implements processes and procedures to meet and exceed goals. Collaborates among entities and departments to maintain productivity and quality standards, promoting performance improvement and patient satisfaction. Performs operational analysis, action planning, prioritization, and communication of initiatives, goals, objectives, and measurements. Maintains subject matter expertise in all information systems necessary to lead, implement, and support business processes. Prepares and reports operational data to support budget preparation. Identifies and reports trends and root causes to the director that inhibit departmental performance. Establishes and leads team meetings and bidirectional communication strategies with supervisors.
Leading People
Leads people toward meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters development, facilitates cooperation and teamwork, and supports constructive conflict resolution. Ensures that the team treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations, and holds others accountable for achieving results. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives. Develops effective staff professional development plans.
Leading Change
Initiates and manages the change process, removing barriers or accelerating its pace. Communicates a compelling vision and the need for change that generates excitement, enthusiasm, and commitment. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
Results Driven
Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high‑quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high‑quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.
Other Information
Education Requirements:
Bachelor’s degree in an appropriate discipline
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
Five (5) years of progressive experience in related field.
Knowledge/Skills/and Abilities Requirements:
Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Variable
Location of Job: US:NC
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
Summary: Responsibility for multiple network entities’ day‑to‑day management of revenue cycle patient access operations including operational budget compliance; productivity, quality, and key metric tracking and reporting; regulatory compliance; problem resolution; personnel management and satisfaction; and performance improvement. Patient access operations may include, but are not limited to admissions/registration, emergency department registration, financial counseling, cashiering, financial assistance, and Medicaid eligibility.
Responsibilities
Patient Access
Maintains familiarity with applicable Federal and State rules and regulations. Educates supervisors and subordinate employees. Develops and successfully implements improvement plans to resume compliance. Actively participates in developing goals, metrics, and objectives. Monitors and reports individual and team metrics. Develops and implements processes and procedures to meet and exceed goals. Collaborates among entities and departments to maintain productivity and quality standards, promoting performance improvement and patient satisfaction. Performs operational analysis, action planning, prioritization, and communication of initiatives, goals, objectives, and measurements. Maintains subject matter expertise in all information systems necessary to lead, implement, and support business processes. Prepares and reports operational data to support budget preparation. Identifies and reports trends and root causes to the director that inhibit departmental performance. Establishes and leads team meetings and bidirectional communication strategies with supervisors.
Leading People
Leads people toward meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters development, facilitates cooperation and teamwork, and supports constructive conflict resolution. Ensures that the team treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations, and holds others accountable for achieving results. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives. Develops effective staff professional development plans.
Leading Change
Initiates and manages the change process, removing barriers or accelerating its pace. Communicates a compelling vision and the need for change that generates excitement, enthusiasm, and commitment. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
Results Driven
Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high‑quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high‑quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.
Other Information
Education Requirements:
Bachelor’s degree in an appropriate discipline
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
Five (5) years of progressive experience in related field.
Knowledge/Skills/and Abilities Requirements:
Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Variable
Location of Job: US:NC
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
#J-18808-Ljbffr