Hospitality Account Support Coordinator
Serta Inc, Atlanta, GA, United States
Hospitality Account Support Coordinator
Be Part of the Future of Sleep! At Serta Simmons Bedding (SSB), we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta, Beautyrest, Simmons and Tuft & Needle.
What You'll Do:
Contribute to the achievement of sales targets by supporting the SSB Hospitality Sales team, including performing tasks related to customer and order management (e.g. Billing, Reporting, Shipments, Communications)
Support order entry functions, including electronic orders, reviews orders for accuracy; works with factory CSR and Credit Analyst to release orders for production. Interact with Operations/Factory associates to ensure order fulfillment and serve as liaison to plants to communicate delivery requirements.
Communicates critical terms and conditions of sales orders and any other special issues related to accounts or transactions to all stakeholders
Review "credit hold" reports; work with the credit department to research and solve problems.
Review daily order metrics for accuracy of orders entered by the sales reps.
Maintains current knowledge of SSB Hospitality products, services, and marketing techniques, ordering procedures and pricing schedules.
Assist sales reps with various admin duties (e.g. Account set up, Plant liaison, Order amendments)
Work in tandem with other coordinators to manage general hospitality inbox emails.
Performs related and ad-hoc duties as assigned by leadership.
What You'll Bring:
2+ years of customer service experience (hospitality preferred)
Excellent customer service and account management skills employing attention to detail
Proficient with problem identification and conflict resolution
Strong proficiency with Microsoft Office suite; especially Excel
Detail-oriented; a high degree of accuracy is required
Problem solving and Critical Thinking
Associate's degree is a plus, but not required
Why work at Serta Simmons Bedding? When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.
Be Part of the Future of Sleep! At Serta Simmons Bedding (SSB), we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta, Beautyrest, Simmons and Tuft & Needle.
What You'll Do:
Contribute to the achievement of sales targets by supporting the SSB Hospitality Sales team, including performing tasks related to customer and order management (e.g. Billing, Reporting, Shipments, Communications)
Support order entry functions, including electronic orders, reviews orders for accuracy; works with factory CSR and Credit Analyst to release orders for production. Interact with Operations/Factory associates to ensure order fulfillment and serve as liaison to plants to communicate delivery requirements.
Communicates critical terms and conditions of sales orders and any other special issues related to accounts or transactions to all stakeholders
Review "credit hold" reports; work with the credit department to research and solve problems.
Review daily order metrics for accuracy of orders entered by the sales reps.
Maintains current knowledge of SSB Hospitality products, services, and marketing techniques, ordering procedures and pricing schedules.
Assist sales reps with various admin duties (e.g. Account set up, Plant liaison, Order amendments)
Work in tandem with other coordinators to manage general hospitality inbox emails.
Performs related and ad-hoc duties as assigned by leadership.
What You'll Bring:
2+ years of customer service experience (hospitality preferred)
Excellent customer service and account management skills employing attention to detail
Proficient with problem identification and conflict resolution
Strong proficiency with Microsoft Office suite; especially Excel
Detail-oriented; a high degree of accuracy is required
Problem solving and Critical Thinking
Associate's degree is a plus, but not required
Why work at Serta Simmons Bedding? When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.