TechOps Administrator I
Navstar Inc., Atlanta, GA, United States
TechOps Administrator I
Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts. This position will be onsite in Atlanta, GA and require a TS/SCI Full Scope Polygraph!
Responsibilities of the TechOps Administrator I:
Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
Identify volume drivers and coordinate with feature teams to drive fixes
Execute documented deployment scripts and operational procedures
Coordinate restoration actions with cross-functional teams during outages
Support outage restoration efforts in accordance with SLAs and established procedures
Document all investigative and recovery actions for audit and root cause analysis purposes
Identify and implement recovery actions in collaboration with engineering teams
Troubleshoot and debug system issues to mitigate service disruptions
Update standard operating procedures and technical documentation as needed
Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues
Qualifications of the TechOps Administrator I:
Active TS/SCI clearance with Full Scope Polygraph required
Bachelor's Degree in a related field or equivalent combination of IT training and hands-on experience
Strong customer service mindset and communication skills
Ability to work in a fast-paced environment with shifting priorities
Strong troubleshooting, debugging, and problem-solving skills
Ability to work under pressure in time-sensitive outage scenarios
Strong written and verbal communication skills
Willingness to support shift work in a 24/7 operational environment
Compensation for the TechOps Administrator I:
Salary: Up to $130,000 based on experience
Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, and Paid Holidays
Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts. This position will be onsite in Atlanta, GA and require a TS/SCI Full Scope Polygraph!
Responsibilities of the TechOps Administrator I:
Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
Identify volume drivers and coordinate with feature teams to drive fixes
Execute documented deployment scripts and operational procedures
Coordinate restoration actions with cross-functional teams during outages
Support outage restoration efforts in accordance with SLAs and established procedures
Document all investigative and recovery actions for audit and root cause analysis purposes
Identify and implement recovery actions in collaboration with engineering teams
Troubleshoot and debug system issues to mitigate service disruptions
Update standard operating procedures and technical documentation as needed
Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues
Qualifications of the TechOps Administrator I:
Active TS/SCI clearance with Full Scope Polygraph required
Bachelor's Degree in a related field or equivalent combination of IT training and hands-on experience
Strong customer service mindset and communication skills
Ability to work in a fast-paced environment with shifting priorities
Strong troubleshooting, debugging, and problem-solving skills
Ability to work under pressure in time-sensitive outage scenarios
Strong written and verbal communication skills
Willingness to support shift work in a 24/7 operational environment
Compensation for the TechOps Administrator I:
Salary: Up to $130,000 based on experience
Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, and Paid Holidays