Front Desk Agent - National Center for Employee Development (NCED)
Aramark, Norman, OK, United States
Front Desk Agent - National Center for Employee Development (NCED)
Job Responsibilities
Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions.
Answers phone calls and emails and delivers messages as needed.
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Coordinate resolution of guest concerns
Communicates closely with all departments to ensure a seamless guest experience.
Qualifications
Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrates organizational skills, accuracy, and attention to detail
Job Responsibilities
Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions.
Answers phone calls and emails and delivers messages as needed.
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Coordinate resolution of guest concerns
Communicates closely with all departments to ensure a seamless guest experience.
Qualifications
Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrates organizational skills, accuracy, and attention to detail