Public Services Assistants - Olympic Region - 22.5 Hours
Government Jobs, Seattle, WA, United States
Public Services Assistant
King County Library System (KCLS) is seeking two motivated and skilled Public Services Assistants (PSA) to support community members in the Burien, Tukwila and Boulevard Park libraries, which are part of the Olympic Region of KCLS. The Olympic Region includes the following community libraries: Burien Boulevard Park Greenbridge Tukwila Vashon White Center.
The Public Services Assistant (PSA) assists patrons with using technology, understanding library expectations, and provides information about library materials, equipment, programs, and services to help library users succeed through ideas, interactions, and information. Public Services Assistants in the Olympic Region address patron behavior concerns and frequently assist in de-escalating and resolving disruptions in the library space while prioritizing safety and continued access to the library. They apply the Patron Code of Conduct equitably with all patronsincluding teenswhile maintaining a welcoming, inclusive environment for community members. This includes many community members who are English-language learners as well as individuals experiencing challenges related to housing, mental health, or addiction. Successful candidates are committed to building positive relationships with both coworkers and patrons from all backgrounds. They bring strong customer service skills, approach situations with proactive critical thinking, and have experience providing direct service to individuals with circumstances different than their own. Ideal candidates champion Intellectual Freedom, prioritize equity, and help bridge barriers related to language, technology, and access. They are also proactive in identifying and sharing resources that support the needs of the Tukwila and Burien communities. Experience working with youth, seniors, refugees, and immigrants is highly desirable. Candidates who speak languages in addition to Englishespecially Spanish, Vietnamese, Somali, and Frenchare encouraged to apply.
Required: Applicants must attach a current resume and cover letter that addresses relevant work experience, education, and training as it relates to this position.
The following schedules are available for this position:
Schedule 1:
Monday, 9:45am - 6:15pm at the Tukwila library
Friday, 9:45am - 5:45pm at the Burien Library
Saturday, 10:45am - 6:15pm at the Burien Library
Schedule 2:
Monday, 9:45am-6:15pm at Burien Library
Tuesday, 11:45am-7:45pm at Boulevard Park Library
Saturday, 10:45am-6:15pm at Burien Library
About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge-sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.
The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.
KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals in participating in the job application or interview process and/or performing the essential functions of the position upon hire.
Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org . KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.
King County Library System (KCLS) is seeking two motivated and skilled Public Services Assistants (PSA) to support community members in the Burien, Tukwila and Boulevard Park libraries, which are part of the Olympic Region of KCLS. The Olympic Region includes the following community libraries: Burien Boulevard Park Greenbridge Tukwila Vashon White Center.
The Public Services Assistant (PSA) assists patrons with using technology, understanding library expectations, and provides information about library materials, equipment, programs, and services to help library users succeed through ideas, interactions, and information. Public Services Assistants in the Olympic Region address patron behavior concerns and frequently assist in de-escalating and resolving disruptions in the library space while prioritizing safety and continued access to the library. They apply the Patron Code of Conduct equitably with all patronsincluding teenswhile maintaining a welcoming, inclusive environment for community members. This includes many community members who are English-language learners as well as individuals experiencing challenges related to housing, mental health, or addiction. Successful candidates are committed to building positive relationships with both coworkers and patrons from all backgrounds. They bring strong customer service skills, approach situations with proactive critical thinking, and have experience providing direct service to individuals with circumstances different than their own. Ideal candidates champion Intellectual Freedom, prioritize equity, and help bridge barriers related to language, technology, and access. They are also proactive in identifying and sharing resources that support the needs of the Tukwila and Burien communities. Experience working with youth, seniors, refugees, and immigrants is highly desirable. Candidates who speak languages in addition to Englishespecially Spanish, Vietnamese, Somali, and Frenchare encouraged to apply.
Required: Applicants must attach a current resume and cover letter that addresses relevant work experience, education, and training as it relates to this position.
The following schedules are available for this position:
Schedule 1:
Monday, 9:45am - 6:15pm at the Tukwila library
Friday, 9:45am - 5:45pm at the Burien Library
Saturday, 10:45am - 6:15pm at the Burien Library
Schedule 2:
Monday, 9:45am-6:15pm at Burien Library
Tuesday, 11:45am-7:45pm at Boulevard Park Library
Saturday, 10:45am-6:15pm at Burien Library
About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge-sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.
The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.
KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals in participating in the job application or interview process and/or performing the essential functions of the position upon hire.
Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org . KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.