Branch Supervisor
Pelican State Credit Union, Hammond, LA, United States
Branch Supervisor
The Branch Supervisor will be responsible for supporting daily branch operations while providing supervision and guidance to front-line staff. This role ensures operational efficiency, regulatory compliance, and exceptional member service while driving performance that meets or exceeds branch goals. The Branch Supervisor plays a key role in auditing, member experience and loan operations, team development, and serves in a leadership capacity in the Branch Manager's absence. Our Branch Supervisor must embody Pelican's Core Values and provide excellent service in all that they do.
A Day in the Life of a Branch Supervisor Includes:
Oversee and perform cash audits, including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control
Monitoring, ordering, shipping, and balancing all cash for the branch.
Promoting a strong sales and service culture while ensuring compliance by partnering with the branch manager to coach staff, set expectations, track performance, and proactively meet member needs.
Actively support branch business development efforts through community engagement and relationship building.
Performing duties of all branch employees as necessary to support branch operations, including taking loan applications, booking loans, and opening new accounts.
Providing guidance and training for new employees.
Branch Supervisor Skills and Qualifications Includes:
3 years of financial institution experience to include a combination of teller and/or contact center duties with 1 year of lending or loan processing experience.
Must have a strong background in sales.
Must be eligible to be licensed to sell all necessary insurance products.
A high school education or GED.
Excellent oral, written, and telephone communication skills.
Strong problem-solving, attention to detail, and member service skills.
Thorough knowledge of established branch procedures, policies, and practices.
Other Things You May Want to Know About This Position:
Work Schedule
Monday
Friday 8:30 am
5:30 pm
Travel
Travel is rarely necessary for this position.
Work Site Location
All work will be performed at our Hammond Branch at 1110 SW Railroad Ave, Hammond, LA 70403.
Why Should You Join the Pelican Team?
Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
Medical, Dental, and Vision Insurance with generous employer premium contributions
Health Savings Account contributions for eligible employees
Employer-Paid Life Insurance
Paid Vacation & Sick Leave
15 Paid Holidays each year, which includes a Cultural Floating Holiday
401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment
Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.
The Branch Supervisor will be responsible for supporting daily branch operations while providing supervision and guidance to front-line staff. This role ensures operational efficiency, regulatory compliance, and exceptional member service while driving performance that meets or exceeds branch goals. The Branch Supervisor plays a key role in auditing, member experience and loan operations, team development, and serves in a leadership capacity in the Branch Manager's absence. Our Branch Supervisor must embody Pelican's Core Values and provide excellent service in all that they do.
A Day in the Life of a Branch Supervisor Includes:
Oversee and perform cash audits, including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control
Monitoring, ordering, shipping, and balancing all cash for the branch.
Promoting a strong sales and service culture while ensuring compliance by partnering with the branch manager to coach staff, set expectations, track performance, and proactively meet member needs.
Actively support branch business development efforts through community engagement and relationship building.
Performing duties of all branch employees as necessary to support branch operations, including taking loan applications, booking loans, and opening new accounts.
Providing guidance and training for new employees.
Branch Supervisor Skills and Qualifications Includes:
3 years of financial institution experience to include a combination of teller and/or contact center duties with 1 year of lending or loan processing experience.
Must have a strong background in sales.
Must be eligible to be licensed to sell all necessary insurance products.
A high school education or GED.
Excellent oral, written, and telephone communication skills.
Strong problem-solving, attention to detail, and member service skills.
Thorough knowledge of established branch procedures, policies, and practices.
Other Things You May Want to Know About This Position:
Work Schedule
Monday
Friday 8:30 am
5:30 pm
Travel
Travel is rarely necessary for this position.
Work Site Location
All work will be performed at our Hammond Branch at 1110 SW Railroad Ave, Hammond, LA 70403.
Why Should You Join the Pelican Team?
Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
Medical, Dental, and Vision Insurance with generous employer premium contributions
Health Savings Account contributions for eligible employees
Employer-Paid Life Insurance
Paid Vacation & Sick Leave
15 Paid Holidays each year, which includes a Cultural Floating Holiday
401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment
Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.