EDS Program Assistant
North Carolina, Raleigh, NC, United States
Administrative Specialist I (S)
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
DSDHH is hiring! We are seeking a detail-oriented, organized administrative professional to join the Equipment Distribution Service team as an EDS Program Assistant! As a Program Assistant within the Equipment Distribution Service (EDS), you will play a vital role in connecting individuals with the equipment they need to communicate effectively. You will support the daily operations of the Equipment Distribution Service by managing the full life cycle of applications and invoices for telecommunications equipment. Your work ensures timely access to critical resources for the communities we serve. Key responsibilities include:
Processing applications for telecommunications equipment, including approving, denying, or holding applications and notifying applicants and vendors of decisions.
Reviewing and submitting vendor invoices, ensuring accuracy, and coordinating with the Controller's Office for payment.
Maintaining organized, efficient systems for tracking applications, invoices, vendor information, and client records.
Resolving issues related to application completeness, compliance with program requirements, and vendor agreements.
Serving as a key point of contact among vendors, manufacturers, and internal financial teams for invoicing or payment concerns.
Developing and maintaining spreadsheets, databases, and other information-tracking tools to support program efficiency.
Preparing documents, organizing files, and participating in routine purging and digital storage preparation.
Supporting customer service needs, including responding to vendor calls and participating in team and regional center meetings.
The Equipment Distribution Service ensures that Deaf, Hard of Hearing, DeafBlind, and Speech-Impaired North Carolinians have the tools necessary to stay connected. Your attention to detail and commitment to service will directly impact their ability to access essential communication technology and support. This position works closely with the Equipment Distribution Coordinator and program assistants to continuously improve workflows and customer service delivery. Join our team in supporting accessible telecommunications services for eligible North Carolinians across the state.
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
DSDHH is hiring! We are seeking a detail-oriented, organized administrative professional to join the Equipment Distribution Service team as an EDS Program Assistant! As a Program Assistant within the Equipment Distribution Service (EDS), you will play a vital role in connecting individuals with the equipment they need to communicate effectively. You will support the daily operations of the Equipment Distribution Service by managing the full life cycle of applications and invoices for telecommunications equipment. Your work ensures timely access to critical resources for the communities we serve. Key responsibilities include:
Processing applications for telecommunications equipment, including approving, denying, or holding applications and notifying applicants and vendors of decisions.
Reviewing and submitting vendor invoices, ensuring accuracy, and coordinating with the Controller's Office for payment.
Maintaining organized, efficient systems for tracking applications, invoices, vendor information, and client records.
Resolving issues related to application completeness, compliance with program requirements, and vendor agreements.
Serving as a key point of contact among vendors, manufacturers, and internal financial teams for invoicing or payment concerns.
Developing and maintaining spreadsheets, databases, and other information-tracking tools to support program efficiency.
Preparing documents, organizing files, and participating in routine purging and digital storage preparation.
Supporting customer service needs, including responding to vendor calls and participating in team and regional center meetings.
The Equipment Distribution Service ensures that Deaf, Hard of Hearing, DeafBlind, and Speech-Impaired North Carolinians have the tools necessary to stay connected. Your attention to detail and commitment to service will directly impact their ability to access essential communication technology and support. This position works closely with the Equipment Distribution Coordinator and program assistants to continuously improve workflows and customer service delivery. Join our team in supporting accessible telecommunications services for eligible North Carolinians across the state.