Supervisory Medical Support Assistant
US Department of Veterans Affairs, Mcallen, TX, United States
VA Careers - Medical Support Assistant
Total Rewards of a Allied Health Professional Assignments at this level include, but are not limited to the following:
Responsible for implementing and maintaining Advanced Clinic Access principles.
Stays abreast of clinic wait time issues, both length of time to appointment and actual time spent waiting for the provider.
Functions as customer service leader in the clinic and trains staff on customer service principles.
Assesses patient satisfaction on a periodic basis.
Investigates and problem solves patient care issues to include patient complaints and congressional inquiries.
Provides orientation to new medical support assistant staff concerning administrative functioning of the clinic.
Trouble shoots information technology issues to include use of CPRS and VISTA Imaging and hardware issues.
Manages clinic supplies and equipment by interfacing with SPD and Biomedical Engineering.
Maintains physical plant of the clinic by ensuring cleanliness and functionality of surroundings.
Discusses, investigates, and responds to employee grievances and dissatisfactions in order to resolve conflicts.
Responsible for oral and written presentations at large staff meetings.-Provide ongoing training and assistance to new and incumbent personnel regarding office polies and procedures.
Organizes and realigns the workforce to maximize productivity by reviewing clinical profiles and work ethics for maximum utilization of clinic capacity.
Administer the internal review, quality, and productivity initiatives for the organization and generate required reports.
Monitors no-shows to clinic and assists in appropriate disposition of such patients, monitors clinic functions for quality improvement opportunities, and anticipate needed changes based on data and recommends appropriate action or suggests appropriate alternatives.
Daily monitoring of workload capture and view alerts (VA Alerts).
Oversight to assists providers in completing encounters and clinical reminders.
Daily monitoring of incoming consults to ensure timely and appropriate scheduling.
Assists providers in the discharge of patients back to Primary Care as appropriate.
Anticipates staff shortages and adjusts clinic schedule accordingly.
Work Schedule: Monday to Friday, 8:00 am - 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 53746-F
Permanent Change of Station (PCS): Not authorized
Total Rewards of a Allied Health Professional Assignments at this level include, but are not limited to the following:
Responsible for implementing and maintaining Advanced Clinic Access principles.
Stays abreast of clinic wait time issues, both length of time to appointment and actual time spent waiting for the provider.
Functions as customer service leader in the clinic and trains staff on customer service principles.
Assesses patient satisfaction on a periodic basis.
Investigates and problem solves patient care issues to include patient complaints and congressional inquiries.
Provides orientation to new medical support assistant staff concerning administrative functioning of the clinic.
Trouble shoots information technology issues to include use of CPRS and VISTA Imaging and hardware issues.
Manages clinic supplies and equipment by interfacing with SPD and Biomedical Engineering.
Maintains physical plant of the clinic by ensuring cleanliness and functionality of surroundings.
Discusses, investigates, and responds to employee grievances and dissatisfactions in order to resolve conflicts.
Responsible for oral and written presentations at large staff meetings.-Provide ongoing training and assistance to new and incumbent personnel regarding office polies and procedures.
Organizes and realigns the workforce to maximize productivity by reviewing clinical profiles and work ethics for maximum utilization of clinic capacity.
Administer the internal review, quality, and productivity initiatives for the organization and generate required reports.
Monitors no-shows to clinic and assists in appropriate disposition of such patients, monitors clinic functions for quality improvement opportunities, and anticipate needed changes based on data and recommends appropriate action or suggests appropriate alternatives.
Daily monitoring of workload capture and view alerts (VA Alerts).
Oversight to assists providers in completing encounters and clinical reminders.
Daily monitoring of incoming consults to ensure timely and appropriate scheduling.
Assists providers in the discharge of patients back to Primary Care as appropriate.
Anticipates staff shortages and adjusts clinic schedule accordingly.
Work Schedule: Monday to Friday, 8:00 am - 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 53746-F
Permanent Change of Station (PCS): Not authorized