HOB Houston - Box Office - Ticket Scanner/Usher
Live Nation Entertainment, Houston, TX, United States
Job Title
Scanning in tickets and assisting with patron ingress
Ticket Sales, both over the phone and walk-up
Essential Functions:
Scanning in tickets for patrons coming to the venue
Cash Handling; Bank Procedures and Check-out Procedures
Maintain superior customer service both in person and over the phones
Answer phone with prompt and courteous attitude
Guest Relations
Will Call Window
Running Ticket Program on Computer for Sales
Processing Opening and Closing Paperwork
Knowledge of Talent and Entertainment
Have a positive attitude
Keep a clean, well-groomed appearance
Job Qualifications:
Required:
TABC Certification
Working Knowledge of Phone Handling, Cashiering, Customer Service
Entry level knowledge of basic computer operation and Point of Sales systems
Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
Ability to type 30 wpm
High School Diploma
Preferred:
Previous Ticketing experience
Working knowledge of Windows based PC programs
Physical Demands/Working Environment:
Working environment is fast-paced.
Position requires repetitive use of arms for answering busy phones and typing.
Must be able to lift or move up to 25 lbs using proper lifting techniques
Scanning in tickets and assisting with patron ingress
Ticket Sales, both over the phone and walk-up
Essential Functions:
Scanning in tickets for patrons coming to the venue
Cash Handling; Bank Procedures and Check-out Procedures
Maintain superior customer service both in person and over the phones
Answer phone with prompt and courteous attitude
Guest Relations
Will Call Window
Running Ticket Program on Computer for Sales
Processing Opening and Closing Paperwork
Knowledge of Talent and Entertainment
Have a positive attitude
Keep a clean, well-groomed appearance
Job Qualifications:
Required:
TABC Certification
Working Knowledge of Phone Handling, Cashiering, Customer Service
Entry level knowledge of basic computer operation and Point of Sales systems
Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
Ability to type 30 wpm
High School Diploma
Preferred:
Previous Ticketing experience
Working knowledge of Windows based PC programs
Physical Demands/Working Environment:
Working environment is fast-paced.
Position requires repetitive use of arms for answering busy phones and typing.
Must be able to lift or move up to 25 lbs using proper lifting techniques