Customer Service & Scheduling Coordinator
Ace Handyman Services, Montclair, NJ, United States
Part-Time Customer Service Representative (CSR)
Growth Opportunity to Full-Time
We're hiring a sharp, organized, and customer-focused Customer Service Representative (CSR) to join our growing team. This is a part-time role (MondayFriday, 8:00 AM
1:00 PM) with a clear path to full-time (40 hours/week) as the business continues to grow.
What You'll Be Doing
Answering inbound calls and responding to customer inquiries
Following up on leads (no cold calling)
Booking and confirming appointments
Managing and optimizing the daily schedule
Working closely withand taking direction fromthe Office Manager to keep operations running smoothly
Helping ensure customers have a seamless, professional experience from first call to job completion
What We're Looking For
Strong communication skills (clear, professional, and personable)
Highly organized and detail-oriented
Comfortable multitasking in a fast-paced environment
Reliable and punctual (8 AM means ready to go, not walking in with coffee)
Basic computer skills (CRM/scheduling software experience is a plus)
Team-oriented with a willingness to follow established processes
Hours & Growth
Part-time: MondayFriday, 8:00 AM
1:00 PM (2025 hours/week)
Growth opportunity: This role can expand into a full-time position as the business grows
Compensation & Benefits
Competitive hourly pay (based on experience)
Opportunity to transition into full-time with benefits
Stable, growing company backed by the Ace Hardware brand
Professional, team-focused work environment
About Us
Ace Handyman Services Montclair is a locally owned business backed by the trusted Ace Hardware name. We pride ourselves on delivering top-tier service with professionalism, reliability, and respect.
If you're organized, motivated, and ready to grow with a company that's actually going somewhere, apply now. Compensation: $18.00 - $25.00 per hour
Growth Opportunity to Full-Time
We're hiring a sharp, organized, and customer-focused Customer Service Representative (CSR) to join our growing team. This is a part-time role (MondayFriday, 8:00 AM
1:00 PM) with a clear path to full-time (40 hours/week) as the business continues to grow.
What You'll Be Doing
Answering inbound calls and responding to customer inquiries
Following up on leads (no cold calling)
Booking and confirming appointments
Managing and optimizing the daily schedule
Working closely withand taking direction fromthe Office Manager to keep operations running smoothly
Helping ensure customers have a seamless, professional experience from first call to job completion
What We're Looking For
Strong communication skills (clear, professional, and personable)
Highly organized and detail-oriented
Comfortable multitasking in a fast-paced environment
Reliable and punctual (8 AM means ready to go, not walking in with coffee)
Basic computer skills (CRM/scheduling software experience is a plus)
Team-oriented with a willingness to follow established processes
Hours & Growth
Part-time: MondayFriday, 8:00 AM
1:00 PM (2025 hours/week)
Growth opportunity: This role can expand into a full-time position as the business grows
Compensation & Benefits
Competitive hourly pay (based on experience)
Opportunity to transition into full-time with benefits
Stable, growing company backed by the Ace Hardware brand
Professional, team-focused work environment
About Us
Ace Handyman Services Montclair is a locally owned business backed by the trusted Ace Hardware name. We pride ourselves on delivering top-tier service with professionalism, reliability, and respect.
If you're organized, motivated, and ready to grow with a company that's actually going somewhere, apply now. Compensation: $18.00 - $25.00 per hour