Branch Service Associate II
FVCbank, Springfield, VA, United States
Branch Service Associate II
The primary role of the Branch Service Associate II is responsible for the delivery of bank products and services to consumers, businesses, and commercial customers. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures. Position is also responsible for platform duties and account maintenance at the branch.
Essential Job Functions
Provide customers with excellent service and build a rapport that generates customer confidence and loyalty.
Provide sales assistance to all customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs.
Resolve customer queries.
Support branch in achieving its service, sales and customer retention goals.
Adhere to all policies and procedures to ensure compliance with operations, security, audit procedures, and fraud prevention to protect customer and bank assets.
Processes daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc.
Complete all facets of branch operations including but not limited to branch opening and closing procedures, teller balancing, vault balancing, adhere to bank dual control procedures, maintain branch logs, review and monitor of branch reports, adhere to BSA requirements for monetary instruments and CTRs.
Perform deposit and debit card account maintenance.
Perform platform duties including deposit account opening/closing.
Support digital customer engagement platforms.
Additional duties assigned as needed.
Job Requirements
High school diploma or GED
1 or more years of prior banking experience, specifically as a teller
Ability to focus on task and be detail oriented
Positive attitude
Computer skills
Strong analytical skills
Excellent written and verbal skills
Abilities Required
Extraordinary customer service
Self-starter
Team player
Leadership skills
Strong written and verbal communication skills
Strong and effective planning and organizational skills
Desired Skills
Prior sales experience
Mathematical skills
Strong relationship builder
Additional Requirements
Ability to sit, stand, kneel, and bend for extended periods of time
Must be able to operate a computer keyboard, mouse, and other computer components
Ability to converse and exchange information with all levels of staff within the organization
Ability to observe, perceive, and identify data
Ability to travel via air, rail, automobile, and/or bus
The primary role of the Branch Service Associate II is responsible for the delivery of bank products and services to consumers, businesses, and commercial customers. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures. Position is also responsible for platform duties and account maintenance at the branch.
Essential Job Functions
Provide customers with excellent service and build a rapport that generates customer confidence and loyalty.
Provide sales assistance to all customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs.
Resolve customer queries.
Support branch in achieving its service, sales and customer retention goals.
Adhere to all policies and procedures to ensure compliance with operations, security, audit procedures, and fraud prevention to protect customer and bank assets.
Processes daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc.
Complete all facets of branch operations including but not limited to branch opening and closing procedures, teller balancing, vault balancing, adhere to bank dual control procedures, maintain branch logs, review and monitor of branch reports, adhere to BSA requirements for monetary instruments and CTRs.
Perform deposit and debit card account maintenance.
Perform platform duties including deposit account opening/closing.
Support digital customer engagement platforms.
Additional duties assigned as needed.
Job Requirements
High school diploma or GED
1 or more years of prior banking experience, specifically as a teller
Ability to focus on task and be detail oriented
Positive attitude
Computer skills
Strong analytical skills
Excellent written and verbal skills
Abilities Required
Extraordinary customer service
Self-starter
Team player
Leadership skills
Strong written and verbal communication skills
Strong and effective planning and organizational skills
Desired Skills
Prior sales experience
Mathematical skills
Strong relationship builder
Additional Requirements
Ability to sit, stand, kneel, and bend for extended periods of time
Must be able to operate a computer keyboard, mouse, and other computer components
Ability to converse and exchange information with all levels of staff within the organization
Ability to observe, perceive, and identify data
Ability to travel via air, rail, automobile, and/or bus