Process Automation & Learning Technology Solutions Consultant
System One, Indianapolis, IN, United States
Job Title: LMS Administrator (AI & Automation)
Location: Indianapolis, IN
Hours/Schedule: Monday-Friday, 8 am to 5 pm
Compensation: $65-69/hour DOQ
Type: 18 month contract
Overview
We're hiring an LMS Administrator (AI & Automation) to modernize and optimize enterprise learning systems through automation and AI-driven solutions. This role blends LMS administration (SuccessFactors Learning) with hands-on development using ServiceNow, Microsoft Power Platform, and AI tools (Copilot, agents) to improve learning delivery, streamline operations, and enhance the user experience.
You'll work cross-functionally with L&D, IT, and data teams to build scalable solutions in a regulated environment, with a strong focus on efficiency, automation, and continuous improvement.
Responsibilities
Administer and optimize SuccessFactors Learning (configuration, reporting, user support)
Design and implement automated workflows using ServiceNow, Power Automate, and Smartsheet
Build and maintain ServiceNow catalog items, service portals, and workflow solutions
Develop AI-enabled tools (Copilot, AI agents) to support content creation, learner engagement, and operational efficiency
Evaluate and implement emerging AI technologies to enhance automation and knowledge management
Manage incoming requests, troubleshoot issues, and deliver scalable solutions
Support LMS-related integrations, reporting, and data workflows
Develop and maintain SharePoint sites, knowledge bases, and documentation
Ensure systems meet accessibility, security, and compliance standards
Partner with L&D, IT, and enterprise teams to align solutions with business needs
Contribute to multiple concurrent projects, ensuring timelines and stakeholder alignment
Qualifications
Required:
Bachelor's degree in IT, Computer Science, or related field
3+ years of experience with LMS administration (preferably SuccessFactors Learning)
Experience with process automation tools (ServiceNow, Power Automate, or similar)
Hands-on experience building workflows and supporting enterprise systems
Experience supporting or delivering technology-driven learning initiatives
Preferred:
Experience with Microsoft Power Platform (Power Automate, Power Apps)
Experience building AI-enabled solutions (Microsoft Copilot, Copilot Studio, AI agents, etc.)
Background in pharma, biotech, or other regulated environments
SharePoint administration or development experience
Basic knowledge of HTML, CSS, JavaScript, Python, or SQL
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Location: Indianapolis, IN
Hours/Schedule: Monday-Friday, 8 am to 5 pm
Compensation: $65-69/hour DOQ
Type: 18 month contract
Overview
We're hiring an LMS Administrator (AI & Automation) to modernize and optimize enterprise learning systems through automation and AI-driven solutions. This role blends LMS administration (SuccessFactors Learning) with hands-on development using ServiceNow, Microsoft Power Platform, and AI tools (Copilot, agents) to improve learning delivery, streamline operations, and enhance the user experience.
You'll work cross-functionally with L&D, IT, and data teams to build scalable solutions in a regulated environment, with a strong focus on efficiency, automation, and continuous improvement.
Responsibilities
Administer and optimize SuccessFactors Learning (configuration, reporting, user support)
Design and implement automated workflows using ServiceNow, Power Automate, and Smartsheet
Build and maintain ServiceNow catalog items, service portals, and workflow solutions
Develop AI-enabled tools (Copilot, AI agents) to support content creation, learner engagement, and operational efficiency
Evaluate and implement emerging AI technologies to enhance automation and knowledge management
Manage incoming requests, troubleshoot issues, and deliver scalable solutions
Support LMS-related integrations, reporting, and data workflows
Develop and maintain SharePoint sites, knowledge bases, and documentation
Ensure systems meet accessibility, security, and compliance standards
Partner with L&D, IT, and enterprise teams to align solutions with business needs
Contribute to multiple concurrent projects, ensuring timelines and stakeholder alignment
Qualifications
Required:
Bachelor's degree in IT, Computer Science, or related field
3+ years of experience with LMS administration (preferably SuccessFactors Learning)
Experience with process automation tools (ServiceNow, Power Automate, or similar)
Hands-on experience building workflows and supporting enterprise systems
Experience supporting or delivering technology-driven learning initiatives
Preferred:
Experience with Microsoft Power Platform (Power Automate, Power Apps)
Experience building AI-enabled solutions (Microsoft Copilot, Copilot Studio, AI agents, etc.)
Background in pharma, biotech, or other regulated environments
SharePoint administration or development experience
Basic knowledge of HTML, CSS, JavaScript, Python, or SQL
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.