Client Services Manager

Provides leadership, guidance and support to members of the team, service partner network and clients, ensuring operational and customer service excellence. Job preference is to be on-site in the Brentwood, TN Office.

Team and Client Support

Partner with and/or supports VP, Client Services with policy and matrix development, policy benchmarking, revisions, updates, etc.

Delivery and completion of all phases of client implementation process and guide.

Process and procedure development and updates.

Report development, creation and management as requested.

Client meeting prep and/or delivery; assist with presentation creation.

Drive and/or support RVC (technology) related needs for team and clients.

Supports operations team with advice, guidance and training as needed or required.

Develops and maintains a positive and professional working relationship with all members of the team, customers, clients and service partners.

Accepts additional job assignments and participates in project work as requested.

Adheres to all company policies and procedures as outlined in the employee handbook.

Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate.

Specific Job Skills

Excellent verbal and written communication skills.

Teamwork and interpersonal skills required.

Ability to work with all levels of customer and client.

Solid decision making skills.

Ability to creatively address and solve problems.

Highly customer service oriented.

Ability to prioritize and re-prioritize as situations and needs change throughout the workday.

Ability to multi-task and organize workflow to meet deadlines and prioritize work.

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