Specialty Accounts Lead

Specialty Accounts Team Lead

Are you passionate about making a positive difference in customers' lives? Do you have a talent for understanding a customer's unique needs and finding a solution? Organized, detail-oriented and good communicator? If so, you could find your fit on the Specialty Accounts Team at Spectrum.
Our Specialty Accounts Team helps support all employee customers establish and maintain Cable and Mobile services. Additional support is provided to in-house, complementary, and test accounts. Through research and validation, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
Responsibilities

Be part of the connection
As a Lead on Specialty Accounts, you'll serve as primary contact for team questions and customer escalations. You'll provide expert support troubleshooting issues and handling complex customer inquiries.
What our leads on specialty accounts enjoy most
Interacting with internal and external customers regarding products and services
Assisting representatives with customer questions and escalations thoroughly, efficiently, and in a timely manner
Coordinating and communicating with the Call Center Supervisor
Sharing product and services knowledge through discussions and presentations
Accurately documenting customer account records based on actions taken
You'll work in a dynamic office environment. You'll excel in this role if you can provide exceptional service to internal and external customers while being patient and handling multiple tasks. We invest in you. We provide the opportunity to grow through performance-based career progression.
Qualifications

What you'll bring to Spectrum
Required Qualifications
Experience: Specialty Accounts Representative: 1 year or more; customer service experience: 6 years or more; telephone, video, and internet: 4 years or more; cable operations or telecommunications call center experience
Education: High school diploma or equivalent
Abilities: Able to read, write, speak, and understand English; demonstrated communication skills; superior interpersonal skills; demonstrated knowledge of internet and phone operations and telecommunications call center
Technical skills: Personal Computer (PC), Microsoft Windows, and general intranet navigation
Preferred Qualifications
Experience: Customer Service Representative