Service Supervisor - Dewatering
Xylem, Jacksonville, FL, United States
The Dewatering Service Center Supervisor is the heartbeat of the Xylem service center—driving safety, productivity, and standout customer experiences.
Essential Duties/Principal Responsibilities
Daily Operations – Manage labor, maintenance and repair costs while maintaining product quality.
Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence; contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center.
Execute continuous improvement opportunities using Six Sigma and Lean methodologies to achieve business goals.
Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization; routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.
Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience; collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.
Ensure compliance with local, state and federal laws and regulations (EPA, OSHA, DOT, ADA and EEOC); satisfy customer, corporate and contractual reporting requirements and needs.
Ensure the maintenance of a hazard‑free and safe operating work environment; serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.
Promote and encourage a culture of teamwork employing best practices that benefit all employees.
Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of Respect, Responsibility, Integrity and Creativity.
Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.
Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability.
Performance Metrics
Safety Score Card (IFR/ISR)
Inventory Accuracy
Operational and Transactional performance
Supervisory Responsibilities
Number of positions reporting directly and indirectly to the Service Center Supervisor will vary by service center size/location.
Qualifications
Demonstrated ability to build and continuously motivate highly effective teams.
Effective leadership, motivational, organizational and communication skills.
General knowledge of the operation and maintenance of a facility.
General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.
Ability to provide superior customer service.
Effective interpersonal skills with customers, employees and management team.
Ability to effectively communicate verbally and in writing.
Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
Demonstrated technical and project management skills.
Proficiency in Microsoft Office products and the use of computer applications.
Education and Experience – Minimum Requirements
A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.
Three years of rental management experience preferred.
Three to five years of experience in related field of pumps, pumping systems, equipment rental or construction preferred.
Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating.
Highly developed management, organization and communication skills.
Additional Information
Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; reasonable accommodations may be provided.
Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be provided.
Office
Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Shop/Job Site
Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc.; intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise.
Travel
As required to fulfill the duties listed above; additional travel as needed or required by the company.
Day in the Life
The working environment is based in a shop with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but are not limited to regularly sitting, standing, lifting up to 50 lbs. The role may require 15‑20 % of time in the field.
Salary
The estimated salary range for this position is $75,000 – $100,000. Starting pay depends on skills, experience and work location, and is usually not at the top of the range. Xylem offers a competitive compensation package with a generous benefits package, including medical, dental, vision plans, 401(k) with company contribution, flexible time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position.
We proudly provide an equal employment opportunity workplace, including disability and veterans and affirmative action; we do not discriminate against any protected class and we offer reasonable accommodations for disabilities.
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Essential Duties/Principal Responsibilities
Daily Operations – Manage labor, maintenance and repair costs while maintaining product quality.
Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence; contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center.
Execute continuous improvement opportunities using Six Sigma and Lean methodologies to achieve business goals.
Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization; routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.
Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience; collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.
Ensure compliance with local, state and federal laws and regulations (EPA, OSHA, DOT, ADA and EEOC); satisfy customer, corporate and contractual reporting requirements and needs.
Ensure the maintenance of a hazard‑free and safe operating work environment; serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.
Promote and encourage a culture of teamwork employing best practices that benefit all employees.
Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of Respect, Responsibility, Integrity and Creativity.
Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.
Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability.
Performance Metrics
Safety Score Card (IFR/ISR)
Inventory Accuracy
Operational and Transactional performance
Supervisory Responsibilities
Number of positions reporting directly and indirectly to the Service Center Supervisor will vary by service center size/location.
Qualifications
Demonstrated ability to build and continuously motivate highly effective teams.
Effective leadership, motivational, organizational and communication skills.
General knowledge of the operation and maintenance of a facility.
General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.
Ability to provide superior customer service.
Effective interpersonal skills with customers, employees and management team.
Ability to effectively communicate verbally and in writing.
Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
Demonstrated technical and project management skills.
Proficiency in Microsoft Office products and the use of computer applications.
Education and Experience – Minimum Requirements
A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.
Three years of rental management experience preferred.
Three to five years of experience in related field of pumps, pumping systems, equipment rental or construction preferred.
Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating.
Highly developed management, organization and communication skills.
Additional Information
Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; reasonable accommodations may be provided.
Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be provided.
Office
Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Shop/Job Site
Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc.; intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise.
Travel
As required to fulfill the duties listed above; additional travel as needed or required by the company.
Day in the Life
The working environment is based in a shop with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but are not limited to regularly sitting, standing, lifting up to 50 lbs. The role may require 15‑20 % of time in the field.
Salary
The estimated salary range for this position is $75,000 – $100,000. Starting pay depends on skills, experience and work location, and is usually not at the top of the range. Xylem offers a competitive compensation package with a generous benefits package, including medical, dental, vision plans, 401(k) with company contribution, flexible time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position.
We proudly provide an equal employment opportunity workplace, including disability and veterans and affirmative action; we do not discriminate against any protected class and we offer reasonable accommodations for disabilities.
#J-18808-Ljbffr