Front Desk Lead Clerk - Full Time (Tropicana Atlantic City)
Caesars Entertainment, Atlantic City, NJ, United States
Front Desk Lead Clerk - Full Time (Tropicana Atlantic City)
Atlantic City, NJ, United States (On-site)
Job Summary
Runs all front office reports
Assures that all special requests are handled in advance to assure positive guest relations
Provides Family Style Service at all times
May perform other duties as assigned
$18.00 Per Hour
How You Will Create the Extraordinary
Answers phone at control desk and processes information from all other areas of the hotel and casino
Processes express check-outs and ensures that guests receive copies of billing
Oversees and participates in ensuring that complete and accurate over/credit reports are done on a daily basis and that all discrepancies are brought to the attention of the front desk manager and rectified before downtime
Assists manager in completing the housekeeping/front desk discrepancy report to ensure that all improper occupancy statuses are rectified or justified and documented; ensures that all vacant rooms are available for resale
Assists the front desk management in assuring that all “walked guests” are treated professionally and that all pertinent paperwork is completed regarding the same
Assists in the check-in and check-out of guests when necessary
What You Will Need
High School diploma or equivalent experience required.
One year experience in hotel reservations or front desk operations required.
Must have excellent communication skills.
Required to perform the customer service standards of the department.
Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures.
Experience with LMS.
Equal Opportunity
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate based upon race, color, creed, religion, national origin, sex, marital status, disability, age, or any other characteristic protected by law.
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Atlantic City, NJ, United States (On-site)
Job Summary
Runs all front office reports
Assures that all special requests are handled in advance to assure positive guest relations
Provides Family Style Service at all times
May perform other duties as assigned
$18.00 Per Hour
How You Will Create the Extraordinary
Answers phone at control desk and processes information from all other areas of the hotel and casino
Processes express check-outs and ensures that guests receive copies of billing
Oversees and participates in ensuring that complete and accurate over/credit reports are done on a daily basis and that all discrepancies are brought to the attention of the front desk manager and rectified before downtime
Assists manager in completing the housekeeping/front desk discrepancy report to ensure that all improper occupancy statuses are rectified or justified and documented; ensures that all vacant rooms are available for resale
Assists the front desk management in assuring that all “walked guests” are treated professionally and that all pertinent paperwork is completed regarding the same
Assists in the check-in and check-out of guests when necessary
What You Will Need
High School diploma or equivalent experience required.
One year experience in hotel reservations or front desk operations required.
Must have excellent communication skills.
Required to perform the customer service standards of the department.
Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures.
Experience with LMS.
Equal Opportunity
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate based upon race, color, creed, religion, national origin, sex, marital status, disability, age, or any other characteristic protected by law.
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