Commercial Manager - Hilton Garden Inn Pattaya City

Overview
As a Commercial Manager, you will oversee revenue‑generating strategies across multiple departments, including sales, marketing, and revenue management, to achieve the hotel’s financial goals. Your role involves market analysis, strategic planning, and fostering collaboration among teams to optimize performance and drive growth. Your expertise will play a pivotal role in positioning the hotel as a market leader while ensuring an exceptional guest experience.

Responsibilities

Develop and implement commercial strategies that align with the hotel’s goals and objectives.

Collaborate with department heads to set and achieve revenue and profitability targets.

Oversee revenue management strategies, ensuring optimal pricing and inventory management across all distribution channels.

Analyze market trends, booking patterns, and competitor performance to identify opportunities for growth.

Lead the sales and marketing teams to develop and execute campaigns that drive bookings and brand awareness.

Identify and pursue new business opportunities, fostering relationships with corporate clients, travel agents, and event organizers.

Conduct comprehensive market research to understand demand drivers, guest preferences, and industry trends.

Use data‑driven insights to refine commercial strategies and maintain a competitive edge.

Build and lead a high‑performing team, providing coaching, development opportunities, and performance feedback.

Foster a culture of collaboration and innovation among sales, marketing, and revenue teams.

Maintain strong relationships with key clients and stakeholders, ensuring their needs are met and expectations exceeded.

Actively participate in industry events and networking opportunities to promote the hotel.

Oversee budget preparation and cost control for sales, marketing, and revenue departments.

Monitor key performance metrics, providing regular reports to senior management and identifying areas for improvement.

Ensure all commercial activities comply with brand standards, local regulations, and industry best practices.

Maintain up‑to‑date knowledge of market conditions, regulations, and emerging technologies.

Qualifications

Proven experience in commercial or revenue management roles, with at least 5-7 years of experience, preferably in the hospitality industry.

Strong analytical skills with the ability to interpret complex data and make strategic decisions.

Excellent communication, negotiation, and interpersonal skills.

Demonstrated success in leading cross‑functional teams and driving performance.

Proficiency in revenue management systems, CRM tools, and Microsoft Office applications.

Ability to adapt to a fast‑paced and competitive environment.

Benefits

Supportive and friendly team that feels like family.

Opportunities for professional development and career advancement.

Competitive salary, benefits, and more.

Dynamic workplace where every day is different.

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