Supply Chain Operations Manager
T-Mobile, Arlington, TX, United States
Job Overview
The Supply Chain Operations Manager at T‑Mobile oversees and optimizes end‑to‑end supply chain operations supporting the network equipment lifecycle, spanning forward (inbound logistics, warehousing, staging/kitting, fulfillment, and deployment readiness) and reverse (returns, RMA coordination, repair/refurbishment, redeployment, and disposition) flows. The role leads day‑to‑day and program‑level execution at third‑party logistics and repair facilities, managing network equipment, materials, and critical spares to ensure operational readiness for network build, upgrade, and maintenance activities. Acting as the primary liaison between Network Engineering, Field Operations, and external vendors, the manager owns operational performance, escalations, and corrective actions that reduce service‑impacting risk. The position drives continuous improvement across inventory management, cycle time, asset controls, and vendor performance while accelerating adoption of systems and tools such as WMS/ERP enhancements, serialization, and performance dashboards. Success is measured by improved network readiness, reduced aging and cost‑to‑serve, accurate inventory and asset utilization, and sustained SLA performance across forward and reverse operations.
Job Responsibilities
Lead day‑to‑day operations at third‑party logistics, staging, and repair facilities supporting network equipment, materials, and critical spares, ensuring stable execution across inbound logistics, warehousing, staging/kitting, fulfillment, returns processing, repair/refurbishment, redeployment, and disposition flows.
Serve as the primary operational liaison between T‑Mobile Network Engineering/Operations teams and external logistics, repair, OEM, and disposition partners, driving accountability, resolving performance gaps, and ensuring vendor compliance with SLAs, quality standards, and operational requirements across forward and reverse supply chains.
Independently manage complex operational issues and escalations impacting network readiness, critical spares availability, inventory accuracy, cycle time, cost, or service risk; lead root‑cause analysis and implement corrective and preventive actions.
Support and lead short‑ and long‑term initiatives, including special projects, onboarding and integration of new suppliers or 3PL capabilities, capacity changes, network programs, and broader supply chain transformation efforts spanning forward distribution and reverse recovery operations.
Drive continuous process improvements across receiving, put‑away, inventory management, staging/kitting, outbound fulfillment, returns, repair workflows, and asset disposition to improve throughput, quality, aging, and cost‑to‑serve.
Facilitate adoption and stabilization of systems and tools (e.g., WMS/ERP enhancements, serialization, asset tracking, performance dashboards, automation) to improve visibility, controls, and scalability of forward and reverse network supply chain operations.
Develop, monitor, and act on KPIs, scorecards, and operating metrics to ensure SLA compliance, vendor performance quality, inventory integrity, and alignment with network build, upgrade, and maintenance readiness requirements.
Education and Work Experience
Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required). Acceptable areas of study include Business, Supply Chain Management, Engineering, Industrial Management, or related field.
4‑7 years of managing operations in supply chain, transportation, or distribution within a logistics environment (Required).
4‑7 years of leading vendor management and strategic supplier relationships (Required).
2‑4 years of implementing and managing new technologies or systems within supply chain operations (Required).
Knowledge, Skills and Abilities
Strategic Thinking – Apply experience, reasoning, and logic to new or unfamiliar situations, providing unbiased analysis (Required).
Problem Solving – Use an orderly approach to assess situations, identify alternatives, understand implications, and determine the best solution to complex problems (Required).
Communication – Excellent verbal and written communication skills, including creating effective presentations and describing business capability needs to technical resources (Required).
Innovation – Challenge the status quo and provide alternative perspectives to support balanced decision‑making (Required).
Social Influence – Apply a proven approach and well‑thought‑out plan to socialize, gain alignment, and support delivery of positive business outcomes (Required).
Change Management – Training in and experience applying one or more change management methodologies (Required).
Project Management – Ability to manage processes and coordinate deliverables on projects (Required).
Licenses and Certifications
Certified Supply Chain Professional (CSCP) – Preferred.
Project Management Professional (PMP) – Preferred.
Additional Information
Minimum age: 18 years.
Legally authorized to work in the United States.
Travel required: No.
DOT regulated position: No.
Safety sensitive position: No.
Location: Arlington, TX.
Compensation Range: $84,900 – $114,900.
Equal Opportunity Statement
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
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The Supply Chain Operations Manager at T‑Mobile oversees and optimizes end‑to‑end supply chain operations supporting the network equipment lifecycle, spanning forward (inbound logistics, warehousing, staging/kitting, fulfillment, and deployment readiness) and reverse (returns, RMA coordination, repair/refurbishment, redeployment, and disposition) flows. The role leads day‑to‑day and program‑level execution at third‑party logistics and repair facilities, managing network equipment, materials, and critical spares to ensure operational readiness for network build, upgrade, and maintenance activities. Acting as the primary liaison between Network Engineering, Field Operations, and external vendors, the manager owns operational performance, escalations, and corrective actions that reduce service‑impacting risk. The position drives continuous improvement across inventory management, cycle time, asset controls, and vendor performance while accelerating adoption of systems and tools such as WMS/ERP enhancements, serialization, and performance dashboards. Success is measured by improved network readiness, reduced aging and cost‑to‑serve, accurate inventory and asset utilization, and sustained SLA performance across forward and reverse operations.
Job Responsibilities
Lead day‑to‑day operations at third‑party logistics, staging, and repair facilities supporting network equipment, materials, and critical spares, ensuring stable execution across inbound logistics, warehousing, staging/kitting, fulfillment, returns processing, repair/refurbishment, redeployment, and disposition flows.
Serve as the primary operational liaison between T‑Mobile Network Engineering/Operations teams and external logistics, repair, OEM, and disposition partners, driving accountability, resolving performance gaps, and ensuring vendor compliance with SLAs, quality standards, and operational requirements across forward and reverse supply chains.
Independently manage complex operational issues and escalations impacting network readiness, critical spares availability, inventory accuracy, cycle time, cost, or service risk; lead root‑cause analysis and implement corrective and preventive actions.
Support and lead short‑ and long‑term initiatives, including special projects, onboarding and integration of new suppliers or 3PL capabilities, capacity changes, network programs, and broader supply chain transformation efforts spanning forward distribution and reverse recovery operations.
Drive continuous process improvements across receiving, put‑away, inventory management, staging/kitting, outbound fulfillment, returns, repair workflows, and asset disposition to improve throughput, quality, aging, and cost‑to‑serve.
Facilitate adoption and stabilization of systems and tools (e.g., WMS/ERP enhancements, serialization, asset tracking, performance dashboards, automation) to improve visibility, controls, and scalability of forward and reverse network supply chain operations.
Develop, monitor, and act on KPIs, scorecards, and operating metrics to ensure SLA compliance, vendor performance quality, inventory integrity, and alignment with network build, upgrade, and maintenance readiness requirements.
Education and Work Experience
Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required). Acceptable areas of study include Business, Supply Chain Management, Engineering, Industrial Management, or related field.
4‑7 years of managing operations in supply chain, transportation, or distribution within a logistics environment (Required).
4‑7 years of leading vendor management and strategic supplier relationships (Required).
2‑4 years of implementing and managing new technologies or systems within supply chain operations (Required).
Knowledge, Skills and Abilities
Strategic Thinking – Apply experience, reasoning, and logic to new or unfamiliar situations, providing unbiased analysis (Required).
Problem Solving – Use an orderly approach to assess situations, identify alternatives, understand implications, and determine the best solution to complex problems (Required).
Communication – Excellent verbal and written communication skills, including creating effective presentations and describing business capability needs to technical resources (Required).
Innovation – Challenge the status quo and provide alternative perspectives to support balanced decision‑making (Required).
Social Influence – Apply a proven approach and well‑thought‑out plan to socialize, gain alignment, and support delivery of positive business outcomes (Required).
Change Management – Training in and experience applying one or more change management methodologies (Required).
Project Management – Ability to manage processes and coordinate deliverables on projects (Required).
Licenses and Certifications
Certified Supply Chain Professional (CSCP) – Preferred.
Project Management Professional (PMP) – Preferred.
Additional Information
Minimum age: 18 years.
Legally authorized to work in the United States.
Travel required: No.
DOT regulated position: No.
Safety sensitive position: No.
Location: Arlington, TX.
Compensation Range: $84,900 – $114,900.
Equal Opportunity Statement
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
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