Business Account Expert, Inbound Care
T-Mobile, Las Vegas, NV, United States
Job Overview
Supports business customers by providing effective resolution and proactive account management. Identifies root causes of issues, explores customer needs, and manages payment arrangements and collections activities when appropriate. Demonstrates competency to meet position goals with normal supervision, maintaining courteous and timely service. Success is measured by resolution effectiveness, customer loyalty, and adherence to quality and productivity standards.
Job Responsibilities
Resolve business customer inquiries and concerns to achieve timely and effective issue resolution
Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities
Utilize resource documentation and training tools to deliver informed and consistent customer service
Meet department productivity and quality standards while applying appropriate account adjustments and credits
Collaborate across channels including retail, care, and sales to support customer needs and team initiatives
Perform other duties/projects as assigned by business management
Education and Work Experience
High School Diploma or GED (Required)
Less than 2 years 6 months of customer service experience (Preferred)
Knowledge, Skills and Abilities
Knowledge of Windows operating systems
Keyboarding proficiency
Strong communication skills
Legal authorization to work in the United States
Minimum age 18 years
Base Pay Range: $18.67 - $33.67 per hour. A corporate bonus target of 5% is available.
Benefits include medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, paid parental and family leave, tuition assistance, and other voluntary coverage options.
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Supports business customers by providing effective resolution and proactive account management. Identifies root causes of issues, explores customer needs, and manages payment arrangements and collections activities when appropriate. Demonstrates competency to meet position goals with normal supervision, maintaining courteous and timely service. Success is measured by resolution effectiveness, customer loyalty, and adherence to quality and productivity standards.
Job Responsibilities
Resolve business customer inquiries and concerns to achieve timely and effective issue resolution
Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities
Utilize resource documentation and training tools to deliver informed and consistent customer service
Meet department productivity and quality standards while applying appropriate account adjustments and credits
Collaborate across channels including retail, care, and sales to support customer needs and team initiatives
Perform other duties/projects as assigned by business management
Education and Work Experience
High School Diploma or GED (Required)
Less than 2 years 6 months of customer service experience (Preferred)
Knowledge, Skills and Abilities
Knowledge of Windows operating systems
Keyboarding proficiency
Strong communication skills
Legal authorization to work in the United States
Minimum age 18 years
Base Pay Range: $18.67 - $33.67 per hour. A corporate bonus target of 5% is available.
Benefits include medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, paid parental and family leave, tuition assistance, and other voluntary coverage options.
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