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Commercial Insurance Client Service Specialist

Capstone Search Group, Charlotte, NC, United States


About the Role
A Charlotte independent insurance agency seeks help from a

Commercial Lines CSR

who has worked on Applied Epic to support the account management team with policy administration and backroom support.

Location:

Charlotte, NC

Duties & Responsibilities
Customer Service Representatives help account managers with daily policy management and renewal preparation for mid-sized commercial insurance clientele.

Assist with preparation for current accounts during the renewal period

Process changes online through insurance company websites

Daily activity follow up and correspondence with clients, producers, and insurance company underwriters

Process auto ID cards, new & renewal policies, endorsements, cancellations, audits, claims, and loss runs

Update applications and Acord forms

Skills & Experience

At least one (1) year of commercial insurance property and casualty experience

Proficiency with the agency management system Applied Epic

Tagged as: account manager, administration, agency, billing, casualty, certificates, change endorsements, client management, commercial, csr, customer service, insurance, policy administration, processing, property, quoting, rating

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