Infusion Scheduling Coordinator - 139331
UC San Diego Health, San Diego, CA, United States
UCSD Layoff from Career Appointment : Apply by 4/30/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.
This position will primarily support the MCC Infusion Center, MOP Infusion Center, and Lightwave UCSD Hub. The role may also require on-site work, as needed, at the Encinitas, Vista, and VTC Infusion Centers.
DESCRIPTION
Under the supervision of the Clinic Operations Manager and/or Cancer Services Infusion Scheduling Supervisor, the Infusion Scheduler is responsible for scheduling and coordinating patient appointments for Infusion, Fast Track, and lab services in accordance with established protocols. Scheduling activities are performed in-person, by phone, or electronically via Epic/Cadence, requiring strong attention to detail to ensure accurate, efficient, and safe patient scheduling.
This position works closely with patients, providers, nursing teams, administrative staff, and leadership to coordinate infusion appointments and support a positive patient experience. The Infusion Scheduler ensures appointments are scheduled according to provider orders, treatment protocols, and template availability while maintaining accuracy and timeliness.
The Infusion Scheduler communicates regularly with clinical teams and patients regarding appointment scheduling, updates, and reminders. They answer incoming calls to schedule appointments and address non-clinical questions, escalating clinical or medical concerns to the appropriate clinical staff. Outbound calls are also required to schedule new and recurring infusion regimens and to confirm updates or upcoming appointments.
This role is responsible for ensuring patient registration, demographic, and insurance information is accurate and up to date, as well as creating Hospital Account Records (HARs). The Infusion Scheduler supports referral coordination and authorization workflows by ensuring each appointment has an appropriately linked and accurate referral. They assist in directing patients to the appropriate scheduling pathways and contribute to maintaining efficient patient flow across infusion services.
The Infusion Scheduler may also support front desk functions, call center coverage, and other clerical or administrative duties as needed to support daily operations across infusion service areas. Candidates must be adaptable and flexible, as scheduling priorities and infusion room assignments may shift based on operational and patient care needs. This role requires strong attention to detail, excellent customer service skills, and the ability to work effectively in a fast-paced, high-volume environment.
MINIMUM QUALIFICATIONS
Minimum of 3 years of experience in patient access, scheduling, or a healthcare administrative role
Experience in a healthcare or customer service environment
Basic proficiency with Epic/Cadence or similar electronic scheduling systems (training provided if needed)
Understanding of medical scheduling workflows preferred
Strong communication and customer service skills
Ability to manage multiple tasks in a fast-paced environment
Basic knowledge of insurance and authorization processes preferred
Proficiency in Microsoft Office applications (Excel, Outlook, Word, Teams)
Strong adaptability and flexibility, with the ability to respond to shifting scheduling priorities and infusion room assignments based on operational and patient care needs
PREFERRED QUALIFICATIONS
Experience in oncology or infusion scheduling
Experience in an outpatient hospital or specialty clinic setting
Familiarity with Epic scheduling templates and workflows
Knowledge of medical terminology
Experience working in a call center or high-volume scheduling environment
SPECIAL CONDITIONS
Must be able to work various hours and locations based on business needs
Employment is subject to a criminal background check and pre-employment physical
Position will be expected to float to multiple locations based on department staffing needs
Pay Transparency Act
Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $27.49 - $34.17
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.
This position will primarily support the MCC Infusion Center, MOP Infusion Center, and Lightwave UCSD Hub. The role may also require on-site work, as needed, at the Encinitas, Vista, and VTC Infusion Centers.
DESCRIPTION
Under the supervision of the Clinic Operations Manager and/or Cancer Services Infusion Scheduling Supervisor, the Infusion Scheduler is responsible for scheduling and coordinating patient appointments for Infusion, Fast Track, and lab services in accordance with established protocols. Scheduling activities are performed in-person, by phone, or electronically via Epic/Cadence, requiring strong attention to detail to ensure accurate, efficient, and safe patient scheduling.
This position works closely with patients, providers, nursing teams, administrative staff, and leadership to coordinate infusion appointments and support a positive patient experience. The Infusion Scheduler ensures appointments are scheduled according to provider orders, treatment protocols, and template availability while maintaining accuracy and timeliness.
The Infusion Scheduler communicates regularly with clinical teams and patients regarding appointment scheduling, updates, and reminders. They answer incoming calls to schedule appointments and address non-clinical questions, escalating clinical or medical concerns to the appropriate clinical staff. Outbound calls are also required to schedule new and recurring infusion regimens and to confirm updates or upcoming appointments.
This role is responsible for ensuring patient registration, demographic, and insurance information is accurate and up to date, as well as creating Hospital Account Records (HARs). The Infusion Scheduler supports referral coordination and authorization workflows by ensuring each appointment has an appropriately linked and accurate referral. They assist in directing patients to the appropriate scheduling pathways and contribute to maintaining efficient patient flow across infusion services.
The Infusion Scheduler may also support front desk functions, call center coverage, and other clerical or administrative duties as needed to support daily operations across infusion service areas. Candidates must be adaptable and flexible, as scheduling priorities and infusion room assignments may shift based on operational and patient care needs. This role requires strong attention to detail, excellent customer service skills, and the ability to work effectively in a fast-paced, high-volume environment.
MINIMUM QUALIFICATIONS
Minimum of 3 years of experience in patient access, scheduling, or a healthcare administrative role
Experience in a healthcare or customer service environment
Basic proficiency with Epic/Cadence or similar electronic scheduling systems (training provided if needed)
Understanding of medical scheduling workflows preferred
Strong communication and customer service skills
Ability to manage multiple tasks in a fast-paced environment
Basic knowledge of insurance and authorization processes preferred
Proficiency in Microsoft Office applications (Excel, Outlook, Word, Teams)
Strong adaptability and flexibility, with the ability to respond to shifting scheduling priorities and infusion room assignments based on operational and patient care needs
PREFERRED QUALIFICATIONS
Experience in oncology or infusion scheduling
Experience in an outpatient hospital or specialty clinic setting
Familiarity with Epic scheduling templates and workflows
Knowledge of medical terminology
Experience working in a call center or high-volume scheduling environment
SPECIAL CONDITIONS
Must be able to work various hours and locations based on business needs
Employment is subject to a criminal background check and pre-employment physical
Position will be expected to float to multiple locations based on department staffing needs
Pay Transparency Act
Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $27.49 - $34.17
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).