Toyota Service Director
Norm Reeves Subaru Rockwall, Dallas, TX, United States
Description
Position Overview:
We are seeking an experienced and results-driven Service Director to lead the Fixed Operations department for our high-volume Toyota dealership in Dallas, Texas. This individual will be responsible for overseeing all aspects of service operations, driving profitability, improving operational efficiency, and delivering an exceptional customer experience.
The ideal candidate will have a strong background in automotive fixed operations leadership, prior dealership Service Director experience, and a proven ability to lead high-performing teams in a fast-paced environment.
Key Responsibilities
Oversee daily operations of the Service Department, including service advisors, technicians, warranty administration, and customer experience
Drive department profitability through effective management of labor sales, gross profit, expense control, and productivity
Monitor and improve key performance indicators including CSI, retention, technician efficiency, ELR, warranty, and service lane performance
Lead, develop, and hold accountable all service department staff to ensure strong performance and team culture
Ensure compliance with manufacturer standards, dealership policies, and operational best practices
Partner closely with dealership leadership to support overall store performance and long-term growth
Maintain strong customer satisfaction and retention through excellent service processes and leadership presence
Identify and implement process improvements to increase efficiency and overall department performance
Qualifications
Minimum 5+ years of automotive dealership fixed operations leadership experience
Prior Service Director experience strongly preferred
Toyota dealership experience preferred
Strong understanding of dealership financials, service operations, warranty, and fixed ops reporting
Proven leadership skills with the ability to build, coach, and retain high-performing teams
Strong communication, accountability, and problem-solving skills
Results-driven mindset with a focus on performance, process, and guest satisfaction
This is an excellent opportunity for a strong fixed operations leader looking to make an immediate impact within a growing organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Position Overview:
We are seeking an experienced and results-driven Service Director to lead the Fixed Operations department for our high-volume Toyota dealership in Dallas, Texas. This individual will be responsible for overseeing all aspects of service operations, driving profitability, improving operational efficiency, and delivering an exceptional customer experience.
The ideal candidate will have a strong background in automotive fixed operations leadership, prior dealership Service Director experience, and a proven ability to lead high-performing teams in a fast-paced environment.
Key Responsibilities
Oversee daily operations of the Service Department, including service advisors, technicians, warranty administration, and customer experience
Drive department profitability through effective management of labor sales, gross profit, expense control, and productivity
Monitor and improve key performance indicators including CSI, retention, technician efficiency, ELR, warranty, and service lane performance
Lead, develop, and hold accountable all service department staff to ensure strong performance and team culture
Ensure compliance with manufacturer standards, dealership policies, and operational best practices
Partner closely with dealership leadership to support overall store performance and long-term growth
Maintain strong customer satisfaction and retention through excellent service processes and leadership presence
Identify and implement process improvements to increase efficiency and overall department performance
Qualifications
Minimum 5+ years of automotive dealership fixed operations leadership experience
Prior Service Director experience strongly preferred
Toyota dealership experience preferred
Strong understanding of dealership financials, service operations, warranty, and fixed ops reporting
Proven leadership skills with the ability to build, coach, and retain high-performing teams
Strong communication, accountability, and problem-solving skills
Results-driven mindset with a focus on performance, process, and guest satisfaction
This is an excellent opportunity for a strong fixed operations leader looking to make an immediate impact within a growing organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr