Service Manager
Wise Auto Group, Vallejo, CA, United States
Service Manager – Hyundai Motor Company Dealership | Vallejo Hyundai
Vallejo Hyundai
is seeking a
high-performing, process-driven Service Manager
to lead and grow our fixed operations department. This is a leadership role for someone who can drive
customer retention, technician productivity, gross profit, operational discipline, and an exceptional ownership experience .
We are looking for a leader who can build culture, hold teams accountable, improve efficiencies, and elevate both
CSI and profitability .
Position Summary
The Service Manager is responsible for overseeing all daily service department operations, including advisor performance, technician productivity, repair order growth, customer satisfaction, expense control, and departmental profitability. The ideal candidate combines strong operational discipline with leadership presence and a passion for developing people.
Key Responsibilities
Department Leadership & Operations
Lead all day-to-day service department operations
Drive repair order growth, labor sales, effective labor rate, and gross profit
Manage advisor performance, dispatch flow, appointment scheduling, and shop capacity
Monitor and improve technician productivity, proficiency, efficiency, and unapplied time
Ensure proper workflow, quality control, and reduced comebacks
Maintain service department processes, SOPs, and accountability standards
Ensure the department is customer-ready, fully staffed, and operational before opening each day
Financial Performance
Manage departmental P&L and drive fixed operations profitability
Control expenses while maximizing labor and parts absorption
Monitor key KPIs, including:
Customer Pay Sales
Effective Labor Rate
Hours Per RO
Technician Productivity & Efficiency
Gross Profit
Parts-to-Labor Ratio
CSI Scores
Warranty Penetration
Maintenance Menu Sales
Unapplied Time Control
Develop action plans to improve underperforming metrics
Team Development & Accountability
Recruit, train, coach, and develop advisors, technicians, and support staff
Hold team members accountable to performance standards and customer experience expectations
Conduct regular one-on-ones, performance reviews, and department meetings
Build a culture centered around urgency, accountability, and execution
Partner with Parts and Sales leadership to improve interdepartmental performance
Customer Experience
Maintain and improve CSI, online reputation, and retention
Resolve escalated customer concerns professionally and proactively
Ensure transparent communication, proper follow-up, and exceptional guest experience
Drive service retention and long‑term customer loyalty
Qualifications
3+ years automotive service management experience required
Dealership service management experience preferred
Strong understanding of fixed ops financial statements and service KPIs
Proven track record improving productivity, CSI, and profitability
Strong leadership, coaching, and process management skills
Experience with OEM warranty administration and compliance
Familiarity with dealership management systems and service technology platforms
Hyundai Motor Company / import experience preferred, but top performers from other brands encouraged to apply
What We’re Looking For
We want a leader who:
Leads from the front
Holds standards without compromise
Understands both people and numbers
Can grow the business while controlling expenses
Builds teams, not excuses
Brings urgency, discipline, and accountability every day
Compensation & Benefits
Competitive Compensation Package Includes:
Strong base salary
Aggressive performance‑based bonus structure tied to:
Department gross profit
CSI performance
Productivity metrics
Fixed absorption goals
Growth and retention metrics
Benefits
Medical, dental, and vision
401(k)
Paid vacation
Paid manufacturer training
Career advancement opportunities
Why Vallejo Hyundai
We are building a culture driven by
performance, accountability, and customer experience , and we are looking for leaders who want to help raise the standard.
It if is a results‑oriented Service Manager who knows how to lead people, improve process, and drive profitability, we want to talk with you.
Apply today and help lead one of Northern California’s growing fixed operations teams.
#J-18808-Ljbffr
Vallejo Hyundai
is seeking a
high-performing, process-driven Service Manager
to lead and grow our fixed operations department. This is a leadership role for someone who can drive
customer retention, technician productivity, gross profit, operational discipline, and an exceptional ownership experience .
We are looking for a leader who can build culture, hold teams accountable, improve efficiencies, and elevate both
CSI and profitability .
Position Summary
The Service Manager is responsible for overseeing all daily service department operations, including advisor performance, technician productivity, repair order growth, customer satisfaction, expense control, and departmental profitability. The ideal candidate combines strong operational discipline with leadership presence and a passion for developing people.
Key Responsibilities
Department Leadership & Operations
Lead all day-to-day service department operations
Drive repair order growth, labor sales, effective labor rate, and gross profit
Manage advisor performance, dispatch flow, appointment scheduling, and shop capacity
Monitor and improve technician productivity, proficiency, efficiency, and unapplied time
Ensure proper workflow, quality control, and reduced comebacks
Maintain service department processes, SOPs, and accountability standards
Ensure the department is customer-ready, fully staffed, and operational before opening each day
Financial Performance
Manage departmental P&L and drive fixed operations profitability
Control expenses while maximizing labor and parts absorption
Monitor key KPIs, including:
Customer Pay Sales
Effective Labor Rate
Hours Per RO
Technician Productivity & Efficiency
Gross Profit
Parts-to-Labor Ratio
CSI Scores
Warranty Penetration
Maintenance Menu Sales
Unapplied Time Control
Develop action plans to improve underperforming metrics
Team Development & Accountability
Recruit, train, coach, and develop advisors, technicians, and support staff
Hold team members accountable to performance standards and customer experience expectations
Conduct regular one-on-ones, performance reviews, and department meetings
Build a culture centered around urgency, accountability, and execution
Partner with Parts and Sales leadership to improve interdepartmental performance
Customer Experience
Maintain and improve CSI, online reputation, and retention
Resolve escalated customer concerns professionally and proactively
Ensure transparent communication, proper follow-up, and exceptional guest experience
Drive service retention and long‑term customer loyalty
Qualifications
3+ years automotive service management experience required
Dealership service management experience preferred
Strong understanding of fixed ops financial statements and service KPIs
Proven track record improving productivity, CSI, and profitability
Strong leadership, coaching, and process management skills
Experience with OEM warranty administration and compliance
Familiarity with dealership management systems and service technology platforms
Hyundai Motor Company / import experience preferred, but top performers from other brands encouraged to apply
What We’re Looking For
We want a leader who:
Leads from the front
Holds standards without compromise
Understands both people and numbers
Can grow the business while controlling expenses
Builds teams, not excuses
Brings urgency, discipline, and accountability every day
Compensation & Benefits
Competitive Compensation Package Includes:
Strong base salary
Aggressive performance‑based bonus structure tied to:
Department gross profit
CSI performance
Productivity metrics
Fixed absorption goals
Growth and retention metrics
Benefits
Medical, dental, and vision
401(k)
Paid vacation
Paid manufacturer training
Career advancement opportunities
Why Vallejo Hyundai
We are building a culture driven by
performance, accountability, and customer experience , and we are looking for leaders who want to help raise the standard.
It if is a results‑oriented Service Manager who knows how to lead people, improve process, and drive profitability, we want to talk with you.
Apply today and help lead one of Northern California’s growing fixed operations teams.
#J-18808-Ljbffr