Integrated Care Management Manager- Behavioral Health
Case Management Society of America (CMSA) ®, Indianapolis, IN, United States
Integrated Care Management Manager- Behavioral Health
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do.
The
Manager of the Virtual Integrated Behavioral Health Collaborative Care Management (CoCM) Team
is the operational and clinical leader responsible for delivering integrated behavioral health services with fidelity to the CoCM model. The manager oversees
day-to-day program operations , partners with
ambulatory/primary care sites and psychiatric consultants , and ensures consistent workflows that support access, engagement, and outcomes. Key duties include
clinical and administrative supervision , coordinating
weekly case reviews , leading team meetings and training, managing
hiring and performance evaluations , and driving
quality/outcomes reporting
and improvement work. The role also includes
budget oversight , compliance with applicable policies/standards of care, service recovery/complaint resolution, and support for
program expansion and external engagement .
Provides direction and leadership in case management and/or social services to ensure effective care for patients. Evaluates and coordinates the area's services and the needs of the patients and the community served. Promotes effective utilization of hospital resources. Ensures processes support appropriate reimbursement for services rendered. Assists with program direction and policy development, as well as quality improvement initiatives. Collaborates with the multidisciplinary team in order to ensure efficient and purposeful integration of services for the patient. Responsible for safe, efficient and effective care transitions, and ensures the patient and family are engaged in the plan of care.
Key Relationships
Reports to: Executive Director, Virtual Care
Direct Reports: 15
Key Relationships: Primary Care Physicians, Psychiatrists
Candidate Qualifications
Bachelor's Degree in Nursing with a Master's Degree in Nursing preferred, or Master's Degree in Social Work, for all incumbents newly hired or promoted into the position after September 15th, 2025. Incumbents hired prior to this date require a Bachelor's Degree in Nursing with a Master's Degree in Nursing preferred, or Bachelor's Degree in Social Work with a Master's Degree in Social Work preferred.
Active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license, or Licensed Social Worker, LCSW preferred. If Licensed Social Worker, LCSW must be obtained within 2 years of hire into the position.
Certification in Case Management preferred.
Strong clinical assessment, planning, and goal development skills.
Knowledge of Case Management principles and standard practices.
Knowledge of community resources and appropriate venues for care delivery.
Knowledge of state and national regulatory agency guidelines.
5-7 years of relevant experience required.
Strong clinical background with relevant leadership experience supporting patient care transitions.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
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Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do.
The
Manager of the Virtual Integrated Behavioral Health Collaborative Care Management (CoCM) Team
is the operational and clinical leader responsible for delivering integrated behavioral health services with fidelity to the CoCM model. The manager oversees
day-to-day program operations , partners with
ambulatory/primary care sites and psychiatric consultants , and ensures consistent workflows that support access, engagement, and outcomes. Key duties include
clinical and administrative supervision , coordinating
weekly case reviews , leading team meetings and training, managing
hiring and performance evaluations , and driving
quality/outcomes reporting
and improvement work. The role also includes
budget oversight , compliance with applicable policies/standards of care, service recovery/complaint resolution, and support for
program expansion and external engagement .
Provides direction and leadership in case management and/or social services to ensure effective care for patients. Evaluates and coordinates the area's services and the needs of the patients and the community served. Promotes effective utilization of hospital resources. Ensures processes support appropriate reimbursement for services rendered. Assists with program direction and policy development, as well as quality improvement initiatives. Collaborates with the multidisciplinary team in order to ensure efficient and purposeful integration of services for the patient. Responsible for safe, efficient and effective care transitions, and ensures the patient and family are engaged in the plan of care.
Key Relationships
Reports to: Executive Director, Virtual Care
Direct Reports: 15
Key Relationships: Primary Care Physicians, Psychiatrists
Candidate Qualifications
Bachelor's Degree in Nursing with a Master's Degree in Nursing preferred, or Master's Degree in Social Work, for all incumbents newly hired or promoted into the position after September 15th, 2025. Incumbents hired prior to this date require a Bachelor's Degree in Nursing with a Master's Degree in Nursing preferred, or Bachelor's Degree in Social Work with a Master's Degree in Social Work preferred.
Active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license, or Licensed Social Worker, LCSW preferred. If Licensed Social Worker, LCSW must be obtained within 2 years of hire into the position.
Certification in Case Management preferred.
Strong clinical assessment, planning, and goal development skills.
Knowledge of Case Management principles and standard practices.
Knowledge of community resources and appropriate venues for care delivery.
Knowledge of state and national regulatory agency guidelines.
5-7 years of relevant experience required.
Strong clinical background with relevant leadership experience supporting patient care transitions.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
#J-18808-Ljbffr