External Affairs Mgr
Exelon Corporation, Washington, District of Columbia, United States
Primary Purpose
Develop and enhance relationships with governmental officials to resolve emergent issues in an effective and timely manner to result in a positive impact to customer satisfaction. Function as primary contact for elected officials, local media, civic and business organizations and community leaders to resolve operational issues and optimize the corporate image and communicate corporate messages. Serve as an early warning system to identify and facilitate the resolution of customer issues with the leadership of internal departments. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
Primary Duties
Establish and maintain effective working relationships with municipal, county and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day‑to‑day and emergency response situations. Represent the Company at municipal council meetings and other after‑hours official forums. (35%)
Provide input to corporate leadership team and other business units to shape the Company's strategic direction. Develop and execute community outreach and communications plans pertaining to high‑impact projects, including, but not limited to, reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve elected officials' needs in an effective and timely manner. (35%)
Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and Company financials. (15%)
Actively participate in economic development, business and community organizations to demonstrate the Company's commitment to the Community and gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company. (10%)
Interface with the Large Customer Services account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts. (5%)
Job Scope
This position is responsible for resolving conflicts utilizing effective communication, facilitation, conflict management and mediation skills. Position requires development of strategic relationships with key decision makers in the governmental, business and community sectors. Also requires detailed knowledge of corporate policies, laws/legislation, government policies and political climates that can affect business strategy. Requires high degree of confidentiality. Issues addressed by this position can have significant impact on the company's financial goals, customer satisfaction, efficient operations and corporate image.
Substantial amount of off‑hours participation in Municipal, Political and Community meetings is required.
Position must also be available to respond to emergencies on a 24/7 basis.
Work involves independent decision‑making, leadership, creativity, and flexibility.
Position works independently with minimal supervision and frequent direct interaction with corporate leadership team.
Minimum Qualifications
Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations
7‑10 years relevant experience, with at least 5 years' experience in customer service‑related areas
Well‑developed interpersonal skills, including negotiation and facilitative skills
Demonstrated effective written and verbal communication skills.
Knowledge of relevant computer systems and ability to display applicable level of computer literacy
Self‑motivated with ability to demonstrate independent decision‑making
In lieu of degree, 9‑12 years of relevant experience
Benefits
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $118,400.00/Yr. – $162,800.00/Yr.
Annual Bonus for eligible positions: 20%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
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Develop and enhance relationships with governmental officials to resolve emergent issues in an effective and timely manner to result in a positive impact to customer satisfaction. Function as primary contact for elected officials, local media, civic and business organizations and community leaders to resolve operational issues and optimize the corporate image and communicate corporate messages. Serve as an early warning system to identify and facilitate the resolution of customer issues with the leadership of internal departments. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
Primary Duties
Establish and maintain effective working relationships with municipal, county and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day‑to‑day and emergency response situations. Represent the Company at municipal council meetings and other after‑hours official forums. (35%)
Provide input to corporate leadership team and other business units to shape the Company's strategic direction. Develop and execute community outreach and communications plans pertaining to high‑impact projects, including, but not limited to, reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve elected officials' needs in an effective and timely manner. (35%)
Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and Company financials. (15%)
Actively participate in economic development, business and community organizations to demonstrate the Company's commitment to the Community and gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company. (10%)
Interface with the Large Customer Services account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts. (5%)
Job Scope
This position is responsible for resolving conflicts utilizing effective communication, facilitation, conflict management and mediation skills. Position requires development of strategic relationships with key decision makers in the governmental, business and community sectors. Also requires detailed knowledge of corporate policies, laws/legislation, government policies and political climates that can affect business strategy. Requires high degree of confidentiality. Issues addressed by this position can have significant impact on the company's financial goals, customer satisfaction, efficient operations and corporate image.
Substantial amount of off‑hours participation in Municipal, Political and Community meetings is required.
Position must also be available to respond to emergencies on a 24/7 basis.
Work involves independent decision‑making, leadership, creativity, and flexibility.
Position works independently with minimal supervision and frequent direct interaction with corporate leadership team.
Minimum Qualifications
Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations
7‑10 years relevant experience, with at least 5 years' experience in customer service‑related areas
Well‑developed interpersonal skills, including negotiation and facilitative skills
Demonstrated effective written and verbal communication skills.
Knowledge of relevant computer systems and ability to display applicable level of computer literacy
Self‑motivated with ability to demonstrate independent decision‑making
In lieu of degree, 9‑12 years of relevant experience
Benefits
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $118,400.00/Yr. – $162,800.00/Yr.
Annual Bonus for eligible positions: 20%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
#J-18808-Ljbffr