Front Desk Coordinator - Urgent Care and Lab - 139287
UC San Diego Health, San Diego, CA, United States
Front Desk Coordinator – Urgent Care and Lab
Under the supervision of the clinic manager, the Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting patients, checking in and outpatients, collecting copayments, and answering telephones. Typical duties include answering multi‑line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services, operating fax machine and scanner, and other duties as assigned.
Schedule
Variable schedule: three 12‑hour shifts per week on a rotating Sunday–Saturday basis.
Urgent Care Hours
Sunday–Saturday: 8:00 a.m.–8:00 p.m. (staffing window 7:45 a.m.–8:15 p.m.)
Lab Hours
Saturday–Sunday: 8:00 a.m.–12:00 p.m. (staffing window 7:45 a.m.–12:15 p.m.)
Monday–Friday: 6:45 a.m.–7:15 p.m.
Minimum Qualifications
A minimum of 3 years related experience in a large complex health care setting, preferably in an Urgent Care setting, Express Care, or Ambulatory setting.
Must have demonstrated experience supporting walk‑in patients and completing new patient registration.
Prior patient scheduling experience.
Demonstrated knowledge of third‑party payors, including federal, state, and private health plans.
Must have proficient computer skills and the ability to work within multiple platforms during calls.
Must have basic knowledge of Microsoft Applications, including Outlook, Word, and Excel.
Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.
Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
Have strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision.
Maintaining strict confidentiality with demonstrated experience applying good judgment and discretion is required.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.
Be a self‑starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
Preferred Qualifications
EPIC experience.
Experience in a fast‑paced, multi‑specialty clinic.
Special Conditions
Must be able to work various hours and locations based on business needs.
This position includes occasional holiday coverage, based on operational needs.
Possible overtime. Must be willing and able to float to other locations as needed.
Employment is subject to a criminal background check and pre‑employment physical.
Compensation
Hiring Pay Scale: $27.49 – $34.17 per hour (80% appointment). Annual Full Pay Range: $57,399 – $71,347 (prorated if appointment percentage is less than 100%).
Compliance
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct or have filed an appeal of a finding of substantiated misconduct with a previous employer. The employment is subject to a criminal background check and pre‑employment physical.
Misconduct Disclosure Requirement
"Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:
UC Sexual Violence and Sexual Harassment Policy
UC Anti‑Discrimination Policy
Abusive Conduct in the Workplace
Equal Opportunity Statement
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
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Under the supervision of the clinic manager, the Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting patients, checking in and outpatients, collecting copayments, and answering telephones. Typical duties include answering multi‑line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services, operating fax machine and scanner, and other duties as assigned.
Schedule
Variable schedule: three 12‑hour shifts per week on a rotating Sunday–Saturday basis.
Urgent Care Hours
Sunday–Saturday: 8:00 a.m.–8:00 p.m. (staffing window 7:45 a.m.–8:15 p.m.)
Lab Hours
Saturday–Sunday: 8:00 a.m.–12:00 p.m. (staffing window 7:45 a.m.–12:15 p.m.)
Monday–Friday: 6:45 a.m.–7:15 p.m.
Minimum Qualifications
A minimum of 3 years related experience in a large complex health care setting, preferably in an Urgent Care setting, Express Care, or Ambulatory setting.
Must have demonstrated experience supporting walk‑in patients and completing new patient registration.
Prior patient scheduling experience.
Demonstrated knowledge of third‑party payors, including federal, state, and private health plans.
Must have proficient computer skills and the ability to work within multiple platforms during calls.
Must have basic knowledge of Microsoft Applications, including Outlook, Word, and Excel.
Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.
Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
Have strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision.
Maintaining strict confidentiality with demonstrated experience applying good judgment and discretion is required.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.
Be a self‑starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
Preferred Qualifications
EPIC experience.
Experience in a fast‑paced, multi‑specialty clinic.
Special Conditions
Must be able to work various hours and locations based on business needs.
This position includes occasional holiday coverage, based on operational needs.
Possible overtime. Must be willing and able to float to other locations as needed.
Employment is subject to a criminal background check and pre‑employment physical.
Compensation
Hiring Pay Scale: $27.49 – $34.17 per hour (80% appointment). Annual Full Pay Range: $57,399 – $71,347 (prorated if appointment percentage is less than 100%).
Compliance
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct or have filed an appeal of a finding of substantiated misconduct with a previous employer. The employment is subject to a criminal background check and pre‑employment physical.
Misconduct Disclosure Requirement
"Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:
UC Sexual Violence and Sexual Harassment Policy
UC Anti‑Discrimination Policy
Abusive Conduct in the Workplace
Equal Opportunity Statement
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
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