Front Desk Coordinator - Urgent Care and Lab - 139287
UC San Diego, San Diego, CA, United States
Position Overview
Under the supervision of the clinic manager, the Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting and checking in and outpatients, collecting copayments and answering telephones. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services, operating fax machine and scanner. Other duties as assigned.
This position will work a variable schedule, three 12-hour shifts per week, as needed, Sunday‑Saturday. This role provides coverage for both the Lab and Urgent Care.
Schedule
Urgent Care Hours:
Sunday‑Saturday: 8:00 a.m.‑8:00 p.m. (staffing window 7:45 a.m.‑8:15 p.m.)
Lab Hours:
Saturday‑Sunday: 8:00 a.m.‑12:00 p.m. (staffing window 7:45 a.m.‑12:15 p.m.)
Monday‑Friday: 6:45 a.m.‑7:15 p.m.
Minimum Qualifications
A minimum of 3 years related experience in a large complex health care setting, preferably in an Urgent Care setting, Express Care, or Ambulatory setting.
Demonstrated experience supporting walk‑in patients and completing new patient registration.
Prior patient scheduling experience.
Demonstrated knowledge of third‑party payors, including federal, state, and private health plans.
Proficient computer skills and the ability to work within multiple platforms during calls.
Basic knowledge of Microsoft Applications, including Outlook, Word, and Excel.
Excellent customer service skills, both in person and over the phone, and strong communication skills with the ability to communicate clearly both verbally and in writing.
Strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision.
Ability to maintain strict confidentiality with demonstrated good judgment and discretion.
Professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.
A self‑starter who is accountable, requires minimal direction, is open to new ideas, and is creative and flexible in a large, complex organization.
Preferred Qualifications
EPIC experience.
Experience in a fast‑paced, multi‑specialty clinic.
Special Conditions
Must be able to work various hours and locations based on business needs.
This position includes occasional holiday coverage, based on operational needs.
Possible overtime; must be willing and able to float to other locations as needed.
Employment is subject to a criminal background check and pre‑employment physical.
If applicable, life‑support certifications (BLS, NRP, ACLS) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable.
As a condition of employment, the final candidate who accepts an offer must disclose any administrative or judicial decisions regarding misconduct within the last seven years.
Pay
Annual Full Pay Range: $57,399 – $71,347 (pro-rated if the appointment percentage is less than 100%). Hourly Equivalent: $27.49 – $34.17.
Equity, Diversity, Inclusion and Accessibility
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
UC San Diego maintains a marijuana and drug free environment. Employees may be subject to drug screening. UC San Diego Health is smoke and tobacco free. If employed by the University of California, you will be required to comply with the university’s Vaccination Program policy and public health directives.
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Under the supervision of the clinic manager, the Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting and checking in and outpatients, collecting copayments and answering telephones. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services, operating fax machine and scanner. Other duties as assigned.
This position will work a variable schedule, three 12-hour shifts per week, as needed, Sunday‑Saturday. This role provides coverage for both the Lab and Urgent Care.
Schedule
Urgent Care Hours:
Sunday‑Saturday: 8:00 a.m.‑8:00 p.m. (staffing window 7:45 a.m.‑8:15 p.m.)
Lab Hours:
Saturday‑Sunday: 8:00 a.m.‑12:00 p.m. (staffing window 7:45 a.m.‑12:15 p.m.)
Monday‑Friday: 6:45 a.m.‑7:15 p.m.
Minimum Qualifications
A minimum of 3 years related experience in a large complex health care setting, preferably in an Urgent Care setting, Express Care, or Ambulatory setting.
Demonstrated experience supporting walk‑in patients and completing new patient registration.
Prior patient scheduling experience.
Demonstrated knowledge of third‑party payors, including federal, state, and private health plans.
Proficient computer skills and the ability to work within multiple platforms during calls.
Basic knowledge of Microsoft Applications, including Outlook, Word, and Excel.
Excellent customer service skills, both in person and over the phone, and strong communication skills with the ability to communicate clearly both verbally and in writing.
Strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision.
Ability to maintain strict confidentiality with demonstrated good judgment and discretion.
Professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.
A self‑starter who is accountable, requires minimal direction, is open to new ideas, and is creative and flexible in a large, complex organization.
Preferred Qualifications
EPIC experience.
Experience in a fast‑paced, multi‑specialty clinic.
Special Conditions
Must be able to work various hours and locations based on business needs.
This position includes occasional holiday coverage, based on operational needs.
Possible overtime; must be willing and able to float to other locations as needed.
Employment is subject to a criminal background check and pre‑employment physical.
If applicable, life‑support certifications (BLS, NRP, ACLS) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable.
As a condition of employment, the final candidate who accepts an offer must disclose any administrative or judicial decisions regarding misconduct within the last seven years.
Pay
Annual Full Pay Range: $57,399 – $71,347 (pro-rated if the appointment percentage is less than 100%). Hourly Equivalent: $27.49 – $34.17.
Equity, Diversity, Inclusion and Accessibility
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
UC San Diego maintains a marijuana and drug free environment. Employees may be subject to drug screening. UC San Diego Health is smoke and tobacco free. If employed by the University of California, you will be required to comply with the university’s Vaccination Program policy and public health directives.
#J-18808-Ljbffr