Overnight Residential Concierge
RELATED, Boston, MA, United States
Responsibilities
The anticipated work schedule is Thursday, Friday, Saturday and Sunday (32 hours a week).
Hours: 11:00pm to 7:30am.
Days off: Monday, Tuesday and Wednesday.
Join Our Team
At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge at The Harris and The Quinn, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.
What You'll Do:
Resident & Guest Services
Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Security & Access Control
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Package & Amenity Management
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Move-In & Move-Out Support
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move‑ins/outs
Ensure smooth transitions with clear communication
Leasing & Visitor Assistance
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Lifestyle & Brand Engagement
Offer local tips, help with events, and maintain bulletin boards
Remember and act on resident preferences to personalize service
Be a trusted connector in the community
Emergency Response & Service Support
Follow all emergency procedures and stay calm under pressure
Step in to solve service issues when possible, and elevate as needed
Follow up with residents to ensure satisfaction
Teamwork & Professionalism
Keep the front desk clean and organized
Join daily huddles and team updates
Model professionalism and emotional intelligence
Take on special assignments when asked
Qualifications
Compensation
The anticipated base hourly range for this position is $22.00 - $24.00 per hour for 32 hours a week. In addition to a competitive base salary, you will be eligible for discretionary bonus incentives and a comprehensive benefits package.
What You Bring:
A passion for excellent service and a composed, professional attitude
Experience 1–3 years in hospitality, customer service, or luxury properties is a plus
Comfort using basic digital tools (logging systems, CRM platforms, email, MS Office tools, etc.)
Ability to lift to 50 lbs and stand for long periods
High school diploma or equivalent
Why You'll Love It Here
Lots of paid time off (19+ days)
Customizable total rewards package – pick from our medical, vision and dental options, and life insurance and an Employee Assistance Program
Financial wellness perks – 401(k), FSA & HSA, employer‑paid life and disability insurance; paid leave & disability programs
Mental health resources, such as counseling, are available
Fertility benefits – surrogacy, adoption assistance and more
Paid time off to volunteer and we will match your charitable donations
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities available; and so much more
Overview
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
#J-18808-Ljbffr
The anticipated work schedule is Thursday, Friday, Saturday and Sunday (32 hours a week).
Hours: 11:00pm to 7:30am.
Days off: Monday, Tuesday and Wednesday.
Join Our Team
At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge at The Harris and The Quinn, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.
What You'll Do:
Resident & Guest Services
Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Security & Access Control
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Package & Amenity Management
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Move-In & Move-Out Support
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move‑ins/outs
Ensure smooth transitions with clear communication
Leasing & Visitor Assistance
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Lifestyle & Brand Engagement
Offer local tips, help with events, and maintain bulletin boards
Remember and act on resident preferences to personalize service
Be a trusted connector in the community
Emergency Response & Service Support
Follow all emergency procedures and stay calm under pressure
Step in to solve service issues when possible, and elevate as needed
Follow up with residents to ensure satisfaction
Teamwork & Professionalism
Keep the front desk clean and organized
Join daily huddles and team updates
Model professionalism and emotional intelligence
Take on special assignments when asked
Qualifications
Compensation
The anticipated base hourly range for this position is $22.00 - $24.00 per hour for 32 hours a week. In addition to a competitive base salary, you will be eligible for discretionary bonus incentives and a comprehensive benefits package.
What You Bring:
A passion for excellent service and a composed, professional attitude
Experience 1–3 years in hospitality, customer service, or luxury properties is a plus
Comfort using basic digital tools (logging systems, CRM platforms, email, MS Office tools, etc.)
Ability to lift to 50 lbs and stand for long periods
High school diploma or equivalent
Why You'll Love It Here
Lots of paid time off (19+ days)
Customizable total rewards package – pick from our medical, vision and dental options, and life insurance and an Employee Assistance Program
Financial wellness perks – 401(k), FSA & HSA, employer‑paid life and disability insurance; paid leave & disability programs
Mental health resources, such as counseling, are available
Fertility benefits – surrogacy, adoption assistance and more
Paid time off to volunteer and we will match your charitable donations
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities available; and so much more
Overview
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
#J-18808-Ljbffr