Customer Service Rep - Spanish
Randstad USA, Irving, TX, United States
About the Role
Are you a customer service professional looking to expand your professional career? Are you fluent in both English and Spanish and passionate about bridging the gap in your community? A client is hiring Customer Care Representatives to assist Spanish‑speaking mortgage customers. Previous experience is not required; thorough training will be provided. If you are looking to make an impact and start a new career, let’s get in touch.
Additional Information
Operating Hours: Monday through Friday 7:00 AM - 8:00 PM CT & Saturday 7:00 AM - 4:00 PM CT
6 weeks of training: Monday through Friday 8:00 AM - 5:00 PM CT
Hybrid schedule. Must be hardwired into internet on remote days. WiFi is not acceptable.
Compensation
Salary: $18.5 - $19.5 per hour
Shift: First
Work hours: 8 AM - 9 PM
Education: High School
Responsibilities
Manages inbound inquiries on behalf of client, acting as an extension of our client assisting with mortgage questions in Spanish
Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
Builds product and process knowledge to effectively interact with customers, within business guidelines
Identifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes data
Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
Actively and accurately documents discussions of inquiries and leverages internal tools/process for next-level resolution needs
Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
Escalates issues according to business processes and timelines
Meets personal/team production metrics and quality targets
Must adhere to strict schedule and meet attendance guidelines.
Skills
Customer Service
Customer Relations
Hospitality
Basic Computer Skills
Active Listening
Telephone Etiquette
Financial Services
Spanish
Qualifications
Years of experience: 2 years
Experience level: Experienced
Experience
Experienced
2 years
Education
High School
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Accommodation Statement
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Benefits
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).
Posting Duration
This posting is open for thirty (30) days.
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Are you a customer service professional looking to expand your professional career? Are you fluent in both English and Spanish and passionate about bridging the gap in your community? A client is hiring Customer Care Representatives to assist Spanish‑speaking mortgage customers. Previous experience is not required; thorough training will be provided. If you are looking to make an impact and start a new career, let’s get in touch.
Additional Information
Operating Hours: Monday through Friday 7:00 AM - 8:00 PM CT & Saturday 7:00 AM - 4:00 PM CT
6 weeks of training: Monday through Friday 8:00 AM - 5:00 PM CT
Hybrid schedule. Must be hardwired into internet on remote days. WiFi is not acceptable.
Compensation
Salary: $18.5 - $19.5 per hour
Shift: First
Work hours: 8 AM - 9 PM
Education: High School
Responsibilities
Manages inbound inquiries on behalf of client, acting as an extension of our client assisting with mortgage questions in Spanish
Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
Builds product and process knowledge to effectively interact with customers, within business guidelines
Identifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes data
Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
Actively and accurately documents discussions of inquiries and leverages internal tools/process for next-level resolution needs
Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
Escalates issues according to business processes and timelines
Meets personal/team production metrics and quality targets
Must adhere to strict schedule and meet attendance guidelines.
Skills
Customer Service
Customer Relations
Hospitality
Basic Computer Skills
Active Listening
Telephone Etiquette
Financial Services
Spanish
Qualifications
Years of experience: 2 years
Experience level: Experienced
Experience
Experienced
2 years
Education
High School
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Accommodation Statement
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Benefits
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).
Posting Duration
This posting is open for thirty (30) days.
#J-18808-Ljbffr