Client Services Specialist
Randstad USA, West Henrietta, NY, United States
Are you a customer service professional looking to expand your career? Randstad is hiring Customer Care Representatives to assist mortgage customers. No previous experience required; thorough training will be provided.
Operating Hours: Monday through Friday 8:00 AM – 9:00 PM ET; Saturday 8:00 AM – 5:00 PM ET.
Hybrid schedule: must be hardwired to internet on remote days; Wi‑Fi not acceptable.
Training: 6 weeks, Monday through Friday 9:00 AM – 6:00 PM ET.
Salary: $18.50 – $19.50 per hour.
Shift: First. Work hours: 8:00 AM – 9:00 PM.
Education requirement: High School diploma or equivalent.
Responsibilities
Manage inbound inquiries on behalf of the client, acting as an extension of the client to assist with mortgage questions.
Act professionally and appropriately while assisting with resolution of the issue/question.
Build product and process knowledge to effectively interact with customers within business guidelines.
Identify customers’ needs, research using various systems, and utilize tools to interpret and analyze data.
Use complex, multiple systems (up to 10) to service customer inquiries.
Provide accurate solutions and guidance, and use the opportunity to educate customers where appropriate.
Build trust in customer relationships through quick, efficient issue resolution and adding extra value when appropriate.
Actively and accurately document discussions of inquiries and leverage internal tools/process for next‑level resolution needs.
Consistently meet or exceed inquiry response times, some required by client contractual service levels.
Escalate issues according to business processes and timelines.
Meet personal/team production metrics and quality targets.
Adhere to a strict schedule and meet attendance guidelines.
Skills
Customer Service
Customer Relations
Hospitality
Basic Computer Skills
Active Listening
Telephone Etiquette
Financial Services
Qualifications
Years of experience: 2 years.
Experience level: Experienced.
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Benefits
Pay will be based on education, experience, location, duties, certifications, etc. Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short‑term disability, and a 401(k) plan (eligibility varies).
This posting is open for thirty days.
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Operating Hours: Monday through Friday 8:00 AM – 9:00 PM ET; Saturday 8:00 AM – 5:00 PM ET.
Hybrid schedule: must be hardwired to internet on remote days; Wi‑Fi not acceptable.
Training: 6 weeks, Monday through Friday 9:00 AM – 6:00 PM ET.
Salary: $18.50 – $19.50 per hour.
Shift: First. Work hours: 8:00 AM – 9:00 PM.
Education requirement: High School diploma or equivalent.
Responsibilities
Manage inbound inquiries on behalf of the client, acting as an extension of the client to assist with mortgage questions.
Act professionally and appropriately while assisting with resolution of the issue/question.
Build product and process knowledge to effectively interact with customers within business guidelines.
Identify customers’ needs, research using various systems, and utilize tools to interpret and analyze data.
Use complex, multiple systems (up to 10) to service customer inquiries.
Provide accurate solutions and guidance, and use the opportunity to educate customers where appropriate.
Build trust in customer relationships through quick, efficient issue resolution and adding extra value when appropriate.
Actively and accurately document discussions of inquiries and leverage internal tools/process for next‑level resolution needs.
Consistently meet or exceed inquiry response times, some required by client contractual service levels.
Escalate issues according to business processes and timelines.
Meet personal/team production metrics and quality targets.
Adhere to a strict schedule and meet attendance guidelines.
Skills
Customer Service
Customer Relations
Hospitality
Basic Computer Skills
Active Listening
Telephone Etiquette
Financial Services
Qualifications
Years of experience: 2 years.
Experience level: Experienced.
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Benefits
Pay will be based on education, experience, location, duties, certifications, etc. Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short‑term disability, and a 401(k) plan (eligibility varies).
This posting is open for thirty days.
#J-18808-Ljbffr