Client Services Representative
Randstad USA, Oxford, MS, United States
Are you a customer service professional who is looking for an opportunity to expand your professional career? Randstad is working with a client who is looking to hire Customer Care Reps to assist with their mortgage customers. Previous experience is not required as thorough training will be provided to you. If you are looking to make an impact and start a new career, let's get in touch! Additional information:
Operating Hours
Monday through Friday 7:00 AM – 8:00 PM CT & Saturday 7:00 AM – 4:00 PM CT
Training
6 weeks of training: Monday through Friday 8:00 AM – 5:00 PM CT
Schedule
Hybrid schedule. Must be hardwired to internet on remote days. WiFi is not acceptable.
salary: $18.5 - $19.5 per hour
shift: First
work hours: 8 AM - 9 PM
education: High School
Responsibilities
Manage inbound inquiries on behalf of client, acting as an extension of our client assisting with mortgage questions
Act in a professional and appropriate manner while assisting with a resolution of the issue/question
Build product and process knowledge to effectively interact with customers, within business guidelines
Identify customers’ needs, research using various systems, utilize tools to interpret and analyze data
Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
Provide accurate solutions and guidance, and use the opportunity to educate customers where appropriate
Build trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
Actively and accurately document discussions of inquiries and leverage internal tools/process for next-level resolution needs
Consistently meet or exceed inquiry response times; some may be required by client contractual service levels
Escalate issues according to business processes and timelines
Meet personal/team production metrics and quality targets
Must adhere to strict schedule and meet attendance guidelines.
Skills
Customer Service
Customer Relations
Hospitality
Basic Computer Skills
Active Listening
Telephone Etiquette
Financial Services
Qualifications
Years of experience: 2 years
Experience level: Experienced
Benefits
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401(k) plan (all benefits are based on eligibility).
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Posting
This posting is open for thirty (30) days.
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Operating Hours
Monday through Friday 7:00 AM – 8:00 PM CT & Saturday 7:00 AM – 4:00 PM CT
Training
6 weeks of training: Monday through Friday 8:00 AM – 5:00 PM CT
Schedule
Hybrid schedule. Must be hardwired to internet on remote days. WiFi is not acceptable.
salary: $18.5 - $19.5 per hour
shift: First
work hours: 8 AM - 9 PM
education: High School
Responsibilities
Manage inbound inquiries on behalf of client, acting as an extension of our client assisting with mortgage questions
Act in a professional and appropriate manner while assisting with a resolution of the issue/question
Build product and process knowledge to effectively interact with customers, within business guidelines
Identify customers’ needs, research using various systems, utilize tools to interpret and analyze data
Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
Provide accurate solutions and guidance, and use the opportunity to educate customers where appropriate
Build trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
Actively and accurately document discussions of inquiries and leverage internal tools/process for next-level resolution needs
Consistently meet or exceed inquiry response times; some may be required by client contractual service levels
Escalate issues according to business processes and timelines
Meet personal/team production metrics and quality targets
Must adhere to strict schedule and meet attendance guidelines.
Skills
Customer Service
Customer Relations
Hospitality
Basic Computer Skills
Active Listening
Telephone Etiquette
Financial Services
Qualifications
Years of experience: 2 years
Experience level: Experienced
Benefits
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401(k) plan (all benefits are based on eligibility).
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Posting
This posting is open for thirty (30) days.
#J-18808-Ljbffr