Auto Field Appraiser
Allstate Insurance Company, Pasadena, CA, United States
National General is part of The Allstate Corporation, offering home, auto, accident and health insurance through independent agents and direct consumers.
Job Description
The Auto Field Appraiser is responsible for working in the field to assess vehicle damage, conduct on‑site inspections, and accurately document losses. This role includes writing repair estimates in accordance with company guidelines, taking detailed photographs of vehicle damage, and managing the full estimating process, including supplements and negotiations with repair facilities and other vendors. The appraiser schedules and completes inspections efficiently, maintains thorough documentation, and communicates clearly with customers and partners. A strong focus on exceptional customer service is essential, ensuring customers are informed and supported throughout the claims process.
We are seeking an Auto Field Appraiser in the Pasadena, CA area with prior experience in an auto field appraisal or estimating role. The ideal candidate will have hands‑on experience handling supplements and repair negotiations and be proficient in industry‑standard estimating software such as CCC, Audatex, or Mitchell. This role requires strong field assessment skills, attention to detail, and the ability to work independently while delivering accurate estimates and excellent customer service.
Key Responsibilities
Builds established relationships with both internal and external customers
Applies thorough understanding of regulatory compliance and fair claims practices
Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits
Processes a deep understanding of the content of all policy types written by the company
Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses
Supervisory Responsibilities
This job does not have supervisory duties.
Skills
Auto Damage Appraisal
CCC ONE
Communication
Customer Satisfaction
Documentation
Negotiation
Vehicle Appraisals
Vehicle Evaluation
Compensation
Field Adjuster Cons I: $26.49 – 37.50/hour
Field Adjuster Cons II: $28.03 – 39.42/hour
Field Adjuster Sr. Cons I: $35.82 – 45.58/hour
Compensation is based on experience and qualifications. Total compensation may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, refer to the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, refer to the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster, refer to the poster providing information concerning the laws and procedures for filing complaints of violations.
To view the FMLA poster, refer to the poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and filing instructions.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
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Job Description
The Auto Field Appraiser is responsible for working in the field to assess vehicle damage, conduct on‑site inspections, and accurately document losses. This role includes writing repair estimates in accordance with company guidelines, taking detailed photographs of vehicle damage, and managing the full estimating process, including supplements and negotiations with repair facilities and other vendors. The appraiser schedules and completes inspections efficiently, maintains thorough documentation, and communicates clearly with customers and partners. A strong focus on exceptional customer service is essential, ensuring customers are informed and supported throughout the claims process.
We are seeking an Auto Field Appraiser in the Pasadena, CA area with prior experience in an auto field appraisal or estimating role. The ideal candidate will have hands‑on experience handling supplements and repair negotiations and be proficient in industry‑standard estimating software such as CCC, Audatex, or Mitchell. This role requires strong field assessment skills, attention to detail, and the ability to work independently while delivering accurate estimates and excellent customer service.
Key Responsibilities
Builds established relationships with both internal and external customers
Applies thorough understanding of regulatory compliance and fair claims practices
Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits
Processes a deep understanding of the content of all policy types written by the company
Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses
Supervisory Responsibilities
This job does not have supervisory duties.
Skills
Auto Damage Appraisal
CCC ONE
Communication
Customer Satisfaction
Documentation
Negotiation
Vehicle Appraisals
Vehicle Evaluation
Compensation
Field Adjuster Cons I: $26.49 – 37.50/hour
Field Adjuster Cons II: $28.03 – 39.42/hour
Field Adjuster Sr. Cons I: $35.82 – 45.58/hour
Compensation is based on experience and qualifications. Total compensation may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, refer to the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, refer to the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster, refer to the poster providing information concerning the laws and procedures for filing complaints of violations.
To view the FMLA poster, refer to the poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and filing instructions.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
#J-18808-Ljbffr