Auto Field Appraiser - National General
Allstate Insurance, Pasadena, CA, United States
Job Description
The Auto Field Appraiser is responsible for working in the field to assess vehicle damage, conduct onsite inspections, and accurately document losses. This role includes writing repair estimates in accordance with company guidelines, taking detailed photographs of vehicle damage, and managing the full estimating process, including supplements and negotiations with repair facilities and other vendors. The appraiser schedules and completes inspections efficiently, maintains thorough documentation, and communicates clearly with customers and partners. A strong focus on exceptional customer service is essential, ensuring customers are informed and supported throughout the claims process.
We are seeking an Auto Field Appraiser in the Pasadena, CA area with prior experience in an auto field appraisal or estimating role. The ideal candidate will have hands-on experience handling supplements and repair negotiations and be proficient in industry-standard estimating software such as CCC, Audatex, or Mitchell. This role requires strong field assessment skills, attention to detail, and the ability to work independently while delivering accurate estimates and excellent customer service.
Key Responsibilities
Builds established relationships with both internal and external customers
Applies thorough understanding of regulatory compliance and fair claims practices
Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits
Processes a deep understanding of the content of all policy types written by the company
Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses
Supervisory Responsibilities
This job does not have supervisory duties.
Skills
Auto Damage Appraisal, CCC ONE, Communication, Customer Satisfaction, Documentation, Negotiation, Vehicle Appraisals, Vehicle Evaluation
Compensation
Base compensation offered for this role is:
Field Adjuster Cons I: $26.49 - 37.50/hour
Field Adjuster Cons II: $28.03 - 39.42/hour
Field Adjuster Sr. Cons I: $35.82 - 45.58/hour
Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
EEO Statements
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the EEO Know Your Rights poster. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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The Auto Field Appraiser is responsible for working in the field to assess vehicle damage, conduct onsite inspections, and accurately document losses. This role includes writing repair estimates in accordance with company guidelines, taking detailed photographs of vehicle damage, and managing the full estimating process, including supplements and negotiations with repair facilities and other vendors. The appraiser schedules and completes inspections efficiently, maintains thorough documentation, and communicates clearly with customers and partners. A strong focus on exceptional customer service is essential, ensuring customers are informed and supported throughout the claims process.
We are seeking an Auto Field Appraiser in the Pasadena, CA area with prior experience in an auto field appraisal or estimating role. The ideal candidate will have hands-on experience handling supplements and repair negotiations and be proficient in industry-standard estimating software such as CCC, Audatex, or Mitchell. This role requires strong field assessment skills, attention to detail, and the ability to work independently while delivering accurate estimates and excellent customer service.
Key Responsibilities
Builds established relationships with both internal and external customers
Applies thorough understanding of regulatory compliance and fair claims practices
Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits
Processes a deep understanding of the content of all policy types written by the company
Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses
Supervisory Responsibilities
This job does not have supervisory duties.
Skills
Auto Damage Appraisal, CCC ONE, Communication, Customer Satisfaction, Documentation, Negotiation, Vehicle Appraisals, Vehicle Evaluation
Compensation
Base compensation offered for this role is:
Field Adjuster Cons I: $26.49 - 37.50/hour
Field Adjuster Cons II: $28.03 - 39.42/hour
Field Adjuster Sr. Cons I: $35.82 - 45.58/hour
Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
EEO Statements
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the EEO Know Your Rights poster. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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