Relationship Banker - Bell Terrace/Bayside area - Bilingual Mandarin Required
National Black MBA Association, Bayside, TX, United States
Company Overview
Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We aim to drive Responsible Growth and deliver value to clients, teammates, communities and shareholders every day. We are committed to an inclusive workplace, supporting teammates' physical, emotional, and financial wellness, recognizing performance, and making an impact in the communities we serve. Bank of America is committed to an in‑office culture with role‑specific flexibility.
Job Description
This role engages clients in the lobby to educate and assist with transactions through self‑service resources such as mobile banking, online banking, or ATM. Responsibilities include accurately and efficiently processing cash transactions for clients as needed and engaging in deep conversations to understand clients' financial and life priorities and connecting them to suitable solutions.
Responsibilities
Execute the bank's risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Grow business knowledge and network by partnering with experts in small business, lending, and investments
Manage financial center traffic, appointments, and outbound calls effectively
Drive the client experience
Manage cash responsibilities
Required Qualifications
Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborative, building and nurturing strong relationships to get things done
Passionate about improving clients' financial lives
Confident in identifying solutions for new and existing clients based on their needs
Effective communicator, comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking)
Strong critical thinking and problem‑solving skills to meet clients' needs
Adhere to established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manage time and capacity
Focus on results while acting in the best interest of the client
Ability to work weekends and/or extended hours and travel to any financial center location within a reasonable distance
Desired Qualifications
Experience in financial services and knowledge of financial services industry, products and solutions
One year of demonstrated successful sales experience in a salary‑plus incentive environment with individual sales goals
Six months of cash‑handling experience
Bachelor's degree or business‑relevant associate's degree such as business management, business administration or finance
Skills
Adaptability
Business acumen
Customer and client focus
Oral communication
Problem solving
Account management
Client experience branding
Client management
Client solutions advisory
Relationship building
Business development
Pipeline management
Prospecting
Referral identification
Referral management
Minimum Education Requirement
High school diploma / GED / secondary school or equivalent.
Shift
1st shift (United States of America)
Hours per week
40
Pay Transparency Details
Pay range $25.00 – $27.88 per hour, based on experience, education and skill set. This role is compensated with a base salary and is not incentive eligible. Benefits include industry‑leading benefits, paid time off, and support resources to help employees make an impact and contribute to sustainable growth.
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Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We aim to drive Responsible Growth and deliver value to clients, teammates, communities and shareholders every day. We are committed to an inclusive workplace, supporting teammates' physical, emotional, and financial wellness, recognizing performance, and making an impact in the communities we serve. Bank of America is committed to an in‑office culture with role‑specific flexibility.
Job Description
This role engages clients in the lobby to educate and assist with transactions through self‑service resources such as mobile banking, online banking, or ATM. Responsibilities include accurately and efficiently processing cash transactions for clients as needed and engaging in deep conversations to understand clients' financial and life priorities and connecting them to suitable solutions.
Responsibilities
Execute the bank's risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Grow business knowledge and network by partnering with experts in small business, lending, and investments
Manage financial center traffic, appointments, and outbound calls effectively
Drive the client experience
Manage cash responsibilities
Required Qualifications
Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborative, building and nurturing strong relationships to get things done
Passionate about improving clients' financial lives
Confident in identifying solutions for new and existing clients based on their needs
Effective communicator, comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking)
Strong critical thinking and problem‑solving skills to meet clients' needs
Adhere to established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manage time and capacity
Focus on results while acting in the best interest of the client
Ability to work weekends and/or extended hours and travel to any financial center location within a reasonable distance
Desired Qualifications
Experience in financial services and knowledge of financial services industry, products and solutions
One year of demonstrated successful sales experience in a salary‑plus incentive environment with individual sales goals
Six months of cash‑handling experience
Bachelor's degree or business‑relevant associate's degree such as business management, business administration or finance
Skills
Adaptability
Business acumen
Customer and client focus
Oral communication
Problem solving
Account management
Client experience branding
Client management
Client solutions advisory
Relationship building
Business development
Pipeline management
Prospecting
Referral identification
Referral management
Minimum Education Requirement
High school diploma / GED / secondary school or equivalent.
Shift
1st shift (United States of America)
Hours per week
40
Pay Transparency Details
Pay range $25.00 – $27.88 per hour, based on experience, education and skill set. This role is compensated with a base salary and is not incentive eligible. Benefits include industry‑leading benefits, paid time off, and support resources to help employees make an impact and contribute to sustainable growth.
#J-18808-Ljbffr