Access Coordinator II - 3p-11:30p; e/o wknd & e/o hol.
Christiana Care Health System, Newark, DE, United States
Access Coordinator II – 3p-11:30p; e/o weekend & e/o holiday
PRIMARY FUNCTION :
To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients, and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Performs daily operational activities (registration/verification) associated with accurately and efficiently managing patient encounters.
Registers encounters as dictated to meet the clinical/fiscal needs of the patient and institution.
Determines and collects pre‑service or point‑of‑service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past‑due balances.
Is well‑versed in payment plans and financial assistance options available to patients and presents options to resolve patient liability, as needed.
Educates patients on their financial responsibility according to their benefit plan, as needed.
Maintains a solid working knowledge base of third‑party specifics relative to the area of practice.
Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.
Performs assigned work safely, adhering to established safety rules and practices.
Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors in a timely manner.
EDUCATION AND EXPERIENCE REQUIREMENTS
Associate degree in Business/Medical related field preferred.
Two years of experience in a medical, financial or marketing institution preferred.
Prior insurance or third‑party experience preferred.
Ability to manage multiple software/websites simultaneously.
An equivalent combination of education and experience may be substituted.
SPECIAL REQUIREMENTS
Onsite at Christiana, Union & Wilmington Hospital Caregivers: Ability to travel and work at either site depending on department needs.
Hourly Pay Range:
$19.84 – $29.76
Christiana Care Health System is an equal‑opportunity employer, firmly committed to prohibiting discrimination. Qualified applicants are considered for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable law.
Post End Date
Apr 27, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/.
#J-18808-Ljbffr
PRIMARY FUNCTION :
To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients, and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Performs daily operational activities (registration/verification) associated with accurately and efficiently managing patient encounters.
Registers encounters as dictated to meet the clinical/fiscal needs of the patient and institution.
Determines and collects pre‑service or point‑of‑service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past‑due balances.
Is well‑versed in payment plans and financial assistance options available to patients and presents options to resolve patient liability, as needed.
Educates patients on their financial responsibility according to their benefit plan, as needed.
Maintains a solid working knowledge base of third‑party specifics relative to the area of practice.
Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.
Performs assigned work safely, adhering to established safety rules and practices.
Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors in a timely manner.
EDUCATION AND EXPERIENCE REQUIREMENTS
Associate degree in Business/Medical related field preferred.
Two years of experience in a medical, financial or marketing institution preferred.
Prior insurance or third‑party experience preferred.
Ability to manage multiple software/websites simultaneously.
An equivalent combination of education and experience may be substituted.
SPECIAL REQUIREMENTS
Onsite at Christiana, Union & Wilmington Hospital Caregivers: Ability to travel and work at either site depending on department needs.
Hourly Pay Range:
$19.84 – $29.76
Christiana Care Health System is an equal‑opportunity employer, firmly committed to prohibiting discrimination. Qualified applicants are considered for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable law.
Post End Date
Apr 27, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/.
#J-18808-Ljbffr