Service Coordinator II
Generac, Marlborough, MA, United States
The Service Coordinator II position will be responsible for creating jobs, answering incoming service calls, tracking jobs and completions, invoicing, contract setup, and managing overall administrative workflow for the Service Department.
These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to one of the service operations managers.
Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
Scheduling preventative maintenance and repairs with customers
Use specific customer portals as needed to manage all open work orders
Tracking open jobs and seeing them through to completion
Process new contracts and renewals in electronic management system
Meeting with the service operations team regularly
Support of other Service departmental roles on an as‑needed basis
Serve on a rotating on‑call team to respond to emergency calls, typically every four to five weeks
Provide guidance as needed for Service Coordinator I role
Minimum Qualifications
Education
High School Diploma or G.E.D.
Work Experience
Two to four years of administrative experience in a service-related business
Two to four years of scheduling field technicians and/or customer service
Knowledge / Skills / Abilities
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
Incorporate time management skills by prioritizing work assignments.
Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
Must be able to handle high-pressure situations.
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.
Compensation
Energy Systems is committed to fair and equitable compensation practices. This compensation range for this role will between $27.00-$37.70 an hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Benefits
This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.
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These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to one of the service operations managers.
Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
Scheduling preventative maintenance and repairs with customers
Use specific customer portals as needed to manage all open work orders
Tracking open jobs and seeing them through to completion
Process new contracts and renewals in electronic management system
Meeting with the service operations team regularly
Support of other Service departmental roles on an as‑needed basis
Serve on a rotating on‑call team to respond to emergency calls, typically every four to five weeks
Provide guidance as needed for Service Coordinator I role
Minimum Qualifications
Education
High School Diploma or G.E.D.
Work Experience
Two to four years of administrative experience in a service-related business
Two to four years of scheduling field technicians and/or customer service
Knowledge / Skills / Abilities
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
Incorporate time management skills by prioritizing work assignments.
Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
Must be able to handle high-pressure situations.
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.
Compensation
Energy Systems is committed to fair and equitable compensation practices. This compensation range for this role will between $27.00-$37.70 an hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Benefits
This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.
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