ORDER ENTRY CLERK (ONSITE MON - FRI 8:00AM - 5:00PM)
Radians, Memphis, TN, United States
Order Entry Clerk
The Order Entry Clerk is responsible for accurately and efficiently processing all incoming customer orders for the company. This role requires a high level of attention to detail, the ability to manage a high-volume workload, and strong multitasking skills. The Order Entry Clerk utilizes the P21 system to manually enter orders, responds promptly to customer inquiries via email, and is cross trained to provide phone coverage for the Customer Service department as needed.
Essential duties and responsibilities include the following:
Answering customer calls, assisting, and/or directing them
Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
Follow-up calls and voicemails should be returned by end of business the day of receipt
Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
Communicate with customers and internal departments to resolve order discrepancies or missing information
Prioritize and multitask between order entry, email correspondence, and phone support
Maintain organized and up-to-date order records
Other duties as assigned
Requirements:
Education and/or experience & other skills and abilities:
Experience in a safety products environment preferred
Heavy customer service/data entry skills
Excellent phone call skills/etiquette with ability to answer incoming customer service calls when covering for other teams
Strong written and verbal communication skills
Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
Experience with P21 is a plus
Ability to multi-task and prioritize work daily
High School Diploma or Equivalent
Physical demands:
While performing the duties of this job, the employee is required to occasionally sit, climb or balance; the employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl; the employee is regularly required to stand, walk, use hands to finger, handle, or feel; talk or hear.
The Order Entry Clerk is responsible for accurately and efficiently processing all incoming customer orders for the company. This role requires a high level of attention to detail, the ability to manage a high-volume workload, and strong multitasking skills. The Order Entry Clerk utilizes the P21 system to manually enter orders, responds promptly to customer inquiries via email, and is cross trained to provide phone coverage for the Customer Service department as needed.
Essential duties and responsibilities include the following:
Answering customer calls, assisting, and/or directing them
Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
Follow-up calls and voicemails should be returned by end of business the day of receipt
Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
Communicate with customers and internal departments to resolve order discrepancies or missing information
Prioritize and multitask between order entry, email correspondence, and phone support
Maintain organized and up-to-date order records
Other duties as assigned
Requirements:
Education and/or experience & other skills and abilities:
Experience in a safety products environment preferred
Heavy customer service/data entry skills
Excellent phone call skills/etiquette with ability to answer incoming customer service calls when covering for other teams
Strong written and verbal communication skills
Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
Experience with P21 is a plus
Ability to multi-task and prioritize work daily
High School Diploma or Equivalent
Physical demands:
While performing the duties of this job, the employee is required to occasionally sit, climb or balance; the employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl; the employee is regularly required to stand, walk, use hands to finger, handle, or feel; talk or hear.