Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island
Hilton Worldwide, Inc., Charleston, SC, United States
Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island
Job Number: HOT0CIIB
Work Locations: Hampton Inn Charleston/Daniel Island, 160 Fairchild Street, Charleston, 29492
Responsibilities
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room and/or has a bell person accompany them.
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications
Values:
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in our industry and in our communities.
Teamwork – Team players in everything we do.
Ownership – Own our actions and decisions.
Now – Operate with a sense of urgency and discipline.
Key attributes:
Quality
Productivity
Customer Focus
Schedule
Part‑time
Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Job Number: HOT0CIIB
Work Locations: Hampton Inn Charleston/Daniel Island, 160 Fairchild Street, Charleston, 29492
Responsibilities
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room and/or has a bell person accompany them.
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications
Values:
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in our industry and in our communities.
Teamwork – Team players in everything we do.
Ownership – Own our actions and decisions.
Now – Operate with a sense of urgency and discipline.
Key attributes:
Quality
Productivity
Customer Focus
Schedule
Part‑time
Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr