Guest Service Agent (Part Time) - Home2 Suites Charleston/Daniel Island
Hilton Worldwide, Inc., Charleston, SC, United States
Job Description - Guest Service Agent (Part Time) - Home2 Suites Charleston/Daniel Island (HOT0CIID)
Job Number
HOT0CIID
Work Locations
Home2 Suites Charleston Daniel Island Fairchild Street, Lot B-3 Daniel Island 29492
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications
Core values we look for:
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – leaders in industry and communities.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now – operate with a sense of urgency and discipline.
Key attributes:
Quality
Productivity
Customer focus
Schedule
Part‑time
Brand
Home2 Suites by Hilton
Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Job Number
HOT0CIID
Work Locations
Home2 Suites Charleston Daniel Island Fairchild Street, Lot B-3 Daniel Island 29492
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications
Core values we look for:
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – leaders in industry and communities.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now – operate with a sense of urgency and discipline.
Key attributes:
Quality
Productivity
Customer focus
Schedule
Part‑time
Brand
Home2 Suites by Hilton
Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr