IT Support & Systems Internship
X-Bow Launch Systems Inc., Luling, TX, United States
Job Title:
IT Support & Systems Internship
Company:
X-Bow Systems Inc.
Duration:
June 8 - August 8, 2026
Pay:
20.00$/HR
About X-Bow Systems:
X-Bow Systems Inc. (pronounced "Crossbow") is a U.S. defense technology and rocket propulsion company that has developed an innovative, low-cost method to manufacture solid rocket motors.
Position Overview
We are seeking a detail-oriented IT intern to join our team and gain practical experience in IT support operations, systems administration, and asset management. This internship offers hands-on exposure to help desk operations, data management, equipment deployment, and audiovisual support in a dynamic professional environment. The position is based at our Luling Pecan Office with remote work flexibility.
Key Responsibilities
Data Analysis, Review & Entry (25%)
Perform data analysis and validation for IT systems and services
Review and maintain accuracy of IT asset and inventory databases
Enter and update information in IT management systems
Generate reports and identify data quality improvement opportunities
IT Help Desk & Systems Support (35%)
Receive, triage, and troubleshoot help desk requests
Assign tickets appropriately and track resolution progress
Provide first-level technical support for hardware and software issues
Manage and maintain IT SaaS applications and user access
Document solutions and update knowledge base articles
Monitor system performance and report issues to senior staff
Equipment Setup, Deployment & Inventory Management (25%)
Configure and deploy new user laptops and mobile devices
Maintain accurate inventory of IT assets and equipment
Perform equipment setup for new employees and contractors
Track equipment lifecycle from procurement to decommissioning
Coordinate equipment returns, repairs, and replacements
Ensure proper asset tagging and documentation
Audiovisual (AV) Support (15%)
Set up and configure Luling conference room AV equipment
Troubleshoot AV issues and provide on-site support for meetings
Maintain AV equipment inventory and coordinate maintenance
Assist with virtual meeting setup and technical support
Document AV procedures and create user guides
Qualifications
Required:
Currently pursuing degree with focus on Information Technology or related field
Strong analytical and problem-solving skills
Excellent attention to detail and organizational abilities
Effective written and verbal communication skills
Customer service orientation with professional demeanor
Ability to work independently and manage multiple priorities
Preferred:
Familiarity with help desk ticketing systems
Basic understanding of Windows and mobile device management
Experience with inventory or asset management systems
Knowledge of AV equipment and conferencing technologies
What You'll Gain
Real-world IT support and help desk experience
Exposure to enterprise asset management and inventory systems
Hands-on experience with equipment deployment and configuration
Understanding of IT service management best practices
Professional development in technical troubleshooting and customer service
Mentorship from experienced IT professionals
Flexible work arrangement to balance academic commitments
Skills Development
Technical troubleshooting and problem resolution
Help desk operations and ticket management
Data analysis and reporting
Customer service and communication
AV technology and conferencing support
Documentation and process improvement
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), applicants must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
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IT Support & Systems Internship
Company:
X-Bow Systems Inc.
Duration:
June 8 - August 8, 2026
Pay:
20.00$/HR
About X-Bow Systems:
X-Bow Systems Inc. (pronounced "Crossbow") is a U.S. defense technology and rocket propulsion company that has developed an innovative, low-cost method to manufacture solid rocket motors.
Position Overview
We are seeking a detail-oriented IT intern to join our team and gain practical experience in IT support operations, systems administration, and asset management. This internship offers hands-on exposure to help desk operations, data management, equipment deployment, and audiovisual support in a dynamic professional environment. The position is based at our Luling Pecan Office with remote work flexibility.
Key Responsibilities
Data Analysis, Review & Entry (25%)
Perform data analysis and validation for IT systems and services
Review and maintain accuracy of IT asset and inventory databases
Enter and update information in IT management systems
Generate reports and identify data quality improvement opportunities
IT Help Desk & Systems Support (35%)
Receive, triage, and troubleshoot help desk requests
Assign tickets appropriately and track resolution progress
Provide first-level technical support for hardware and software issues
Manage and maintain IT SaaS applications and user access
Document solutions and update knowledge base articles
Monitor system performance and report issues to senior staff
Equipment Setup, Deployment & Inventory Management (25%)
Configure and deploy new user laptops and mobile devices
Maintain accurate inventory of IT assets and equipment
Perform equipment setup for new employees and contractors
Track equipment lifecycle from procurement to decommissioning
Coordinate equipment returns, repairs, and replacements
Ensure proper asset tagging and documentation
Audiovisual (AV) Support (15%)
Set up and configure Luling conference room AV equipment
Troubleshoot AV issues and provide on-site support for meetings
Maintain AV equipment inventory and coordinate maintenance
Assist with virtual meeting setup and technical support
Document AV procedures and create user guides
Qualifications
Required:
Currently pursuing degree with focus on Information Technology or related field
Strong analytical and problem-solving skills
Excellent attention to detail and organizational abilities
Effective written and verbal communication skills
Customer service orientation with professional demeanor
Ability to work independently and manage multiple priorities
Preferred:
Familiarity with help desk ticketing systems
Basic understanding of Windows and mobile device management
Experience with inventory or asset management systems
Knowledge of AV equipment and conferencing technologies
What You'll Gain
Real-world IT support and help desk experience
Exposure to enterprise asset management and inventory systems
Hands-on experience with equipment deployment and configuration
Understanding of IT service management best practices
Professional development in technical troubleshooting and customer service
Mentorship from experienced IT professionals
Flexible work arrangement to balance academic commitments
Skills Development
Technical troubleshooting and problem resolution
Help desk operations and ticket management
Data analysis and reporting
Customer service and communication
AV technology and conferencing support
Documentation and process improvement
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), applicants must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
#J-18808-Ljbffr