Custodial Parent Coordinator
Cook County State’s Attorney, Chicago, IL, United States
Job Title:
Custodial Parent Coordinator (#444)
Reports to:
Office Manager
Level:
Entry (This may vary for internal candidates)
Grade/Step:
14
Location:
180 North LaSalle
Bureau:
Administrative Services
Division/Unit:
Child Support Enforcement
Working Environment
Hours: Monday – Friday 8:30 a.m. to 4:30 p.m.
Primary Function
Serve as support to the Assistant State’s Attorneys assigned to the Child Support Enforcement court rooms that are located throughout Cook County.
Physical Requirements
Medium Work: The position requires the ability to stand or walk frequently, often for extended periods. You may need to lift, carry, push, or pull objects weighing up to 20 pounds regularly, and occasionally heavier items. The job may also involve a significant amount of walking or standing relative to sedentary roles.
Duties and Responsibilities
Address all phone calls and walk-ins directed to the team
Act as the direct liaison for Child Support participants
Inform participants on the Child Support process and direct them to the appropriate agency for the requested action
Respond to written and verbal requests in a timely manner
Act as back up for other Custodial Parent Coordinators
Assist with outreach projects throughout Cook County
Prepare documents to be filed electronically
Assist with Team responsibilities
Answer incoming calls, transfer to appropriate personnel and forward problem calls to the supervisor
Interact regularly with State’s Attorney’s Office employees
Interact with outside agencies
Maintain confidentiality of information
Perform additional duties and responsibilities as needed or required
Qualifications
Required:
The candidate must have the ability to multi-task and possess excellent grammar, organizational and communication skills; written and verbal.
Proficiency in Microsoft Office applications; SharePoint, Outlook, Word, Excel.
The candidate must have the ability to work in a fast-paced environment with highly sensitive information.
The candidate must be able to work independently and travel to the outlying districts when needed.
The candidate must be able to lift more than 10 lbs.
Preferred:
Working knowledge of CARES and Cook County Clerk’s system preferred.
Typing Speed of 50+wpm.
EEO Message
The Cook County State’s Attorney’s Office (CCSAO) is an equal opportunity employer, which seeks to recruit, develop, and retain the most talented people from a diverse candidate pool. The CCSAO does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, sexual orientation, gender identity, gender expression, and any other characteristic protected by federal, state, or local law. Upon request, the CCSAO will provide reasonable accommodation for qualified individuals due to a disability or pregnancy. The EEOP report can be found on our website at www.cookcountystatesattorney.org.
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Custodial Parent Coordinator (#444)
Reports to:
Office Manager
Level:
Entry (This may vary for internal candidates)
Grade/Step:
14
Location:
180 North LaSalle
Bureau:
Administrative Services
Division/Unit:
Child Support Enforcement
Working Environment
Hours: Monday – Friday 8:30 a.m. to 4:30 p.m.
Primary Function
Serve as support to the Assistant State’s Attorneys assigned to the Child Support Enforcement court rooms that are located throughout Cook County.
Physical Requirements
Medium Work: The position requires the ability to stand or walk frequently, often for extended periods. You may need to lift, carry, push, or pull objects weighing up to 20 pounds regularly, and occasionally heavier items. The job may also involve a significant amount of walking or standing relative to sedentary roles.
Duties and Responsibilities
Address all phone calls and walk-ins directed to the team
Act as the direct liaison for Child Support participants
Inform participants on the Child Support process and direct them to the appropriate agency for the requested action
Respond to written and verbal requests in a timely manner
Act as back up for other Custodial Parent Coordinators
Assist with outreach projects throughout Cook County
Prepare documents to be filed electronically
Assist with Team responsibilities
Answer incoming calls, transfer to appropriate personnel and forward problem calls to the supervisor
Interact regularly with State’s Attorney’s Office employees
Interact with outside agencies
Maintain confidentiality of information
Perform additional duties and responsibilities as needed or required
Qualifications
Required:
The candidate must have the ability to multi-task and possess excellent grammar, organizational and communication skills; written and verbal.
Proficiency in Microsoft Office applications; SharePoint, Outlook, Word, Excel.
The candidate must have the ability to work in a fast-paced environment with highly sensitive information.
The candidate must be able to work independently and travel to the outlying districts when needed.
The candidate must be able to lift more than 10 lbs.
Preferred:
Working knowledge of CARES and Cook County Clerk’s system preferred.
Typing Speed of 50+wpm.
EEO Message
The Cook County State’s Attorney’s Office (CCSAO) is an equal opportunity employer, which seeks to recruit, develop, and retain the most talented people from a diverse candidate pool. The CCSAO does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, sexual orientation, gender identity, gender expression, and any other characteristic protected by federal, state, or local law. Upon request, the CCSAO will provide reasonable accommodation for qualified individuals due to a disability or pregnancy. The EEOP report can be found on our website at www.cookcountystatesattorney.org.
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